3rd Line Support engineer : Hybrid

TipTopJob; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

40-hour week

Hybrid work

22 days + BH

Awards

Social events

Referral bonuses

Professional development

Job summary

TipTopJob is seeking a Solutions Engineer to join its engineering team in London. This senior role focuses on hands-on infrastructure work, 3rd line support and leading projects in a hybrid London environment.

You will lead complex migrations, cloud deployments (Azure), security upgrades, and provide mentoring to junior engineers while maintaining strong client relationships and high service quality.

Qualifications

• Senior infrastructure professional with hands-on experience in complex environments.
• Ability to lead projects, manage client relationships and mentor peers.
• Proven track record of delivering server, virtualization and cloud upgrades.

Responsibilities

• Provide 3rd-line technical support and troubleshoot complex issues across server, networking, virtualization, cloud and security.
• Act as a senior escalation point and technical leader within the engineering team.
• Lead infrastructure projects from planning through implementation and completion.
• Deliver projects including server migrations, virtualization deployments, Azure solutions and network upgrades.
• Design and implement infrastructure security solutions including firewalls and cloud security.

Skills

Microsoft Infrastructure

Virtualisation and Cloud

Backup and Disaster Recovery

Networking and Security

Storage

Endpoint Security

Job description

Solutions Engineer : Infrastructure and 3rd Line

London Hybrid Working Managed IT Services

Our client is a fast:growing Managed IT Services Provider specialising in the creative industry, supporting more than 5,000 users across 100+ businesses from its London base.

With a strong reputation for quality, technical expertise and exceptional client service, the business is continuing to grow and is looking for an experienced Solutions Engineer to join its engineering team.

This is an excellent opportunity for a senior infrastructure professional who enjoys getting hands:on with complex technical environments while also taking a lead role in projects, client relationships and technical mentoring.

Key Responsibilities

• Provide 3rd:line technical support and troubleshoot complex issues across server, networking, virtualisation, cloud and security environments.
• Act as a senior escalation point and technical leader within the engineering team.
• Lead infrastructure projects from initial planning through to implementation and completion.
• Deliver projects including server migrations, virtualisation deployments, Microsoft Azure solutions and network upgrades.
• Design and implement infrastructure security solutions, including firewalls, endpoint protection and cloud security.

Technical Requirements

• Microsoft Infrastructure
• Virtualisation and Cloud
• Backup and Disaster Recovery
• Networking and Security
• Storage
• Endpoint Security

Youll also need a proven ability to plan and deliver complex infrastructure projects, including server migrations, cloud deployments and network upgrades.

Whats on Offer?

• 40:hour working week, Monday:Friday, between 9am and 6pm UK time.
• Hybrid working, including work:from:home Fridays and additional remote working days available to all employees.
• 22 days annual leave + Bank Holidays, increasing to 25 days with length of service.
• Quarterly and annual staff awards.
• Funded company social events.
• Employee referral bonuses.
• Structured professional development plans.

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK

Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role.