3rd Line Support Engineer

ZipRecruiter; Tamworth; On-site; GBP 35,000 - 55,000; Full time

Job summary

A rapidly expanding organisation in Tamworth seeks a skilled 3rd Line Support Engineer. The ideal candidate will lead support efforts across Microsoft and cloud technologies in a vibrant work environment, promoting career growth. This role offers comprehensive benefits, including a pension plan, healthcare support, and generous holiday entitlement.

Benefits

Pension with employer contributions

Health Assured Employee Assistance Programme

23 days holiday plus statutory bank holidays

2x annual salary life assurance

Free onsite parking

Qualifications

• Experience in a similar role required.
• Hands-on experience with specified Microsoft technologies necessary.
• Expertise in virtualization and network environments essential.

Responsibilities

• Configuring and managing Microsoft Windows domain and Hyper-V virtualization environments.
• Providing 3rd-level support to Helpdesk engineers.
• Maintaining Dell server environment across multiple locations.

Skills

Microsoft Windows Server

Active Directory

Microsoft Azure

Exchange Online/O365

IT Security Protocols

Network data centre environments

Education

MCSE certification

CCNA certification

Job description

Job Description

Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join this expanding group as a 3rd Line Support Engineer

Culture and Environment

You will be part of a dynamic, vibrant and welcoming environment surrounded by team players. This is a fantastic opportunity to progress a career and grow with a well-established organisation who have an organic and encouraging approach to all of their employee's success.

The workspace is modernistic, contemporary, state of the art creation with an iconic interior design which oozes the ultimate WOW Factor.

Personality

If you are an experienced and proactive Network Systems Engineer with a strong background in virtualisation, cloud technologies, and Microsoft server environments, this could be the ideal opportunity for you. You'll have hands-on experience with technologies such as Windows Server, Active Directory, Azure, Exchange Online/O365, as well as Dell/EMC SANs and SonicWall. You’ll be confident managing day-to-day network support, troubleshooting complex issues, and working across multiple configurations in a fast-paced environment. You’ll also be comfortable planning and implementing system upgrades and collaborating with technical teams to deliver efficient, secure, and scalable solutions. A solutions-focused mindset, attention to detail, and the ability to work both independently and as part of a team are key to success in this role.

Package and benefits

• Monday to Friday, 8:30am – 5:00pm

Pension

• 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year

Healthcare

• All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.
• On completion of the 6-month probationary period, healthcare cash plan is available

Holiday Entitlement

• 23 days holiday plus 8 statutory bank holidays. After 3 years’ service this increases to 24 days plus BH and at 6 years’ service it increases again to a maximum of 25 days plus BH.
• After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.

Life Assurance

• 2x annual salary

Free onsite parking

Incredible core company values

Duties & Responsibilities

• Some travel for installation or upgrades will be required
• Configuring and managing Microsoft Windows domain and Hyper-V virtualization environments
• Developing and maintaining Standard Operating Procedures for Windows virtualisation environment, Active Directory, and Windows Server administration
• Diagnosing and troubleshooting problems with the virtualisation environment, including Microsoft and Linux operating systems
• Evaluating products and upgrades for appropriateness, oversee and implement system upgrade strategies
• Maintaining Dell server environment across multiple locations
• Providing 3rd-level support to Helpdesk engineers
• Leading the design, implementation, and maintenance of complex solutions, coordinating activities with other technical personnel as appropriate
• Developing and analysing highly complex system standards, thresholds, and recommendations to maximize system performance
• Conducting capacity planning reviews with management and approving capacity plans formulated by less experienced personnel
• Develop strategies to manage the frequency of appropriate support packages/patch applications
• Monitoring server backups and network uptime maintenance and providing appropriate recommendations when required
• Liaising with 3rd party vendors for support and procurement
• Coordinating proposals and work estimates involving various system administration projects and solutions with business development personnel
• Designing and implementing secure systems, network policies and procedures, and providing technical guidance to the team.

Skills and experience

• Experience in a similar role
• Experienced with Microsoft Windows Server, Active Directory, MS Azure, Exchange Online/O365 configuration and troubleshooting
• MCSE certification
• CCNA certification
• IT Security Protocols Mastery
• DR/BCP Experience
• Expertise in network data centre environments

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.