3rd Line Support Engineer

Oscar Technology; Stratford-upon-Avon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading managed service provider near Stratford-upon-Avon is seeking a skilled 3rd Line Support Engineer to enhance their service desk operations. The successful candidate will collaborate with IT teams to manage system issues and support customer systems. This role offers abundant training opportunities, a comprehensive perks platform, and responsibilities in IT policy adherence and technical documentation maintenance.

Benefits

Discounts on fitness memberships

Dining discounts

Electric vehicle leasing program

Complimentary parking

Training and professional development opportunities

Qualifications

• Extensive knowledge of desktop/laptop hardware and OS (Windows, Mac OS, Linux).
• Excellent knowledge of networking concepts including TCP/IP, DHCP, DNS, and VPN.
• Skill in providing 3rd line support for IT incidents and requests.

Responsibilities

• Monitoring and addressing issues through logging system and phone.
• Providing 3rd line support ensuring timely resolution.
• Establishing and maintaining technical documentation.

Skills

Networking concepts

Communication

Troubleshooting

Interpersonal skills

Tools

VMware

Hyper-V

Active Directory

Job description

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3rd Line Support Engineer, Stratford-upon-Avon

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Client:

Oscar Technology

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9cd445dae774

Job Views:

4

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 3rd Line Support Engineer to join their team.

Job Description

As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.

Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
• Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
• Assist with data retrieval, backup management - either onsite or cloud based.
• Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
• Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper-V.
• Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
• Familiarity with troubleshooting and resolving issues linked to Microsoft .
• Knowledge of Active Directory and user account management.
• Familiarity with server administration demands such as user management, file shares and security.
• Strong communication and interpersonal skills.
• Access to a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more.
• Electric vehicle leasing program.
• Complimentary parking.
• Numerous training and professional development opportunities.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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