3rd Line Support Engineer

Xact Placements; Princes Risborough; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading IT services provider is seeking a 3rd Line Support Engineer in Princes Risborough. You will provide 2nd and 3rd line support, mentor colleagues, and resolve complex IT issues for schools in the UK. Ideal candidates have experience with Windows Server, Office365, and great communication skills. This position offers a salary of £35,000 to £40,000 and hybrid working options.

Qualifications

• Strong experience with Windows Server, AD, Hyper-V, and Office365/Azure.
• Excellent troubleshooting skills and confident decision-making under pressure.
• A friendly, flexible, and team-oriented approach.

Responsibilities

• Provide 2nd & 3rd line support, acting as the main technical escalation point.
• Resolve complex IT issues, ensuring minimal disruption to school operations.
• Mentor 1st and 2nd line colleagues.

Skills

Strong experience with Windows Server

Excellent troubleshooting skills

Customer-first mindset

Great communication skills

Tools

Hyper-V

Office365

Azure

Job description

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3rd Line Support Engineer, Princes Risborough

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Client:

Xact Placements

Location:

Princes Risborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5f1ff977a9fe

Job Views:

5

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Princes Risborough (Hybrid)
£35,000 – £40,000

We’re looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector.

What you’ll do:

• Provide 2nd & 3rd line support, acting as the main technical escalation point
• Resolve complex IT issues, ensuring minimal disruption to school operations
• Mentor 1st and 2nd line colleagues
• Lead IT projects from planning to implementation
• Support internal networks and deliver staff training as needed

What you’ll bring:

• Strong experience with Windows Server, AD, Hyper-V, and Office365/Azure
• Excellent troubleshooting skills and confident decision-making under pressure
• A customer-first mindset with great communication skills
• A friendly, flexible, and team-oriented approach