3rd line Support Engineer

Dupen Ltd; Poole; Hybrid; GBP 40,000; Full time

Job summary

A leading IT solutions provider is seeking an experienced IT Support Engineer to join their team. The role involves providing comprehensive support, troubleshooting, and installation across varied technology environments for a diverse clientele in the Poole-Bournemouth area, with options for hybrid working after initial onboarding.

Qualifications

• Experience in a customer support role for systems firms or end-user environments.
• Good working knowledge of a range of technologies.
• Own car required for travel.

Responsibilities

• Blend of internal and external support duties (75/25 reactive/proactive).
• 1st through 3rd line support of all client issues.
• Opportunities for learning different technologies.

Skills

Office365

MS Azure

Windows Server

VDI platform

Active Directory

Exchange

SQL Server

HyperV

Networking

PowerShell

Job description

IT Support Engineer

1st - 3rd line IT Systems Engineer/Infrastructure Engineer/Client Support. This well-established IT solutions and support firm (MSP) seeks an experienced Microsoft systems engineer to join their busy support team.

IT Support/Systems Engineer - The Company:

The company has been established for many years and offers an easy-going, relaxed atmosphere, the engineers are all very experienced. There's lots of interesting work with a broad spectrum of clients across the Bournemouth area (typically SMEs 1-250 users).

The company has a full range of support and maintenance offerings, together with Cloud systems, Cyber Security, and new network installation capabilities.

Location: To begin with, the role will be office based, as you get up to speed, but going forward there is the option to work in a hybrid or remote fashion (but due to SLAs candidates should live in the local area please).

IT Support/Systems Engineer - the Role:

This exciting role covers a blend of internal (remote) and external (on-site support/client visit) duties, with a 75/25 mix of reactive (general day-to-day maintenance, support and troubleshooting) and proactive (installations, upgrades, refreshes, helping with pre-sales) work.

Being a small company the job is varied; you will cover 1st through 3rd line support - effectively solving ANY client issue that arises - though the position will play to your strengths and utilise your abilities.

Working in a small team you will support and get to know a wide cross-section of clients and be part of the extra project work this entails.

The company is very adaptable and to serve the needs of its clients, the environment is such that you will be able to learn different technologies to best enable support and delivery.

IT Support/Systems Engineer - the Person:

Candidates must have worked in a customer support role for a systems firm or an end-user environment supporting a range of technologies and possess a good working knowledge - support, troubleshooting, installation and upgrading - of:

• Office365
• MS Azure
• Windows Server
• VDI platform
• Active Directory, Azure Directory
• Exchange and SQL Server
• Virtual machines, HyperV
• General networking and infrastructure architecture, including communications devices - hubs, Routers, etc
• Email and antivirus systems
• PC hardware
• PowerShell advantageous

Candidates must own their own car but travel is fully expensed and clients are typically only across the Poole - Bournemouth - Christchurch area.

This is an excellent opportunity to work in a friendly, professional support team, offering a pleasant working environment. Salary to GBP40,000. Services advertised by Dupen are those of an Agency.