3rd Line Support Engineer

JR United Kingdom; Manchester; Hybrid; GBP 45,000; Full time

Job summary

An innovative firm is seeking a 3rd Line Support Engineer to join their technical support division in the heart of Manchester. This role offers the opportunity to work closely with a dynamic team, ensuring the seamless operation of online systems while providing exceptional support. You'll engage with various technologies, enhancing your skills and career progression within the company. With a competitive salary, hybrid working options, and a supportive work environment, this position is perfect for those eager to grow in a fast-paced setting.

Benefits

Company Bonus Scheme

Flexible Start/End Times

25 Days Annual Leave Plus Bank Holidays

Hybrid Working (Two Days Per Week in the Office)

Qualifications

• Advanced support position with excellent troubleshooting skills required.
• Good understanding of monitoring tools and software essential.

Responsibilities

• Ensure streamlined support of online systems across the business estate.
• Troubleshoot and fix faults, escalating when necessary.

Skills

Troubleshooting Skills

Monitoring Tools (Instana, Splunk, Solarwinds, Prometheus, Grafana)

Windows Troubleshooting

Linux Troubleshooting

ITIL Environment Experience

Website Hosting Knowledge

Communication Skills

AWS Knowledge

Tools

Instana

Splunk

Solarwinds

Prometheus

Grafana

Job description

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3rd Line Support Engineer - Manchester City Centre - £45,000 + bonus
The Company:
Lorien Global are working in partnership with a company who're adding a new position into their technical support division, the role is for a 3rd Line Support Engineer to help them grow the team based in central Manchester.
The Role:
Working closely with the Digital Solutions Manager and the wider Service Delivery Team you'll need to ensure streamlined support of the online systems across the varied business estate. Taking triaged tickets from the Service Desk then with thorough troubleshooting of the fault will identify to cause and provide a fix. On occasion when one can't be found you'll escalate to specialist teams such as Development or Infrastructure.
An excellent benefit to this role is that you get access to a wide range of technologies, giving you chance to learn new skills and you get access to progression opportunities within the business.
The Requirements:
The successful candidate will have a blend of the following skills:

• Held an advanced support position and has excellent troubleshooting skills
• Good understanding of monitoring tools and software (Instana, Splunk, Solarwinds, Prometheus, Grafana)
• Knowledge of both Windows and Linux troubleshooting
• Experience in an ITIL environment
• Understanding of website hosting (DNS, HTTP/s, Certifications, basic networking, etc.)
• Excellent verbal and written communication skills across teams
• Some knowledge of AWS would be helpful but not essential

The Benefits:

• Salary band available of £45,000
• Company bonus scheme
• Hybrid working (Two days per week in the office)
• Flexible start/end times
• 25 days annual leave plus bank holidays

We're looking to hire these roles ASAP, as such interviews will be taking place over the coming weeks. Submit your CV to be considered.
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Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.