3rd Line Support Engineer

Pertemps; Glasgow; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in Glasgow is seeking a 2nd & 3rd Line Support Engineer to maintain and enhance their IT infrastructure. The role involves resolving complex technical issues and ensuring the ongoing stability of various IT systems, with a focus on Microsoft technologies and virtualization. This position offers a hybrid working model and requires strong technical skills in Azure, PowerShell, and infrastructure management.

Qualifications

• Experiencing in IT & Telephony support.
• Strong analytical and problem-solving skills.
• Expertise in virtualisation and cloud technologies.

Responsibilities

• Provide expert support for Microsoft technologies and cloud platforms.
• Troubleshoot and manage infrastructure components.
• Develop automation scripts for operational efficiency.

Skills

Azure

Intune

PowerShell scripting

Analytical skills

Problem-solving skills

Virtualisation

Tools

Azure AD

Office 365

MS Windows Server

VMware vSphere

Proxmox

Hyper-V

Job description

We aresupportingan awesome business in Glasgow looking for a2nd & 3rd Line Support Engineer, you will play a crucial role in maintaining and enhancing the IT infrastructure. You will be responsible for resolving complex technical issues, implementing system enhancements, and ensuring the stability and security of our IT environment.

Business offer Hybrid working (3/2) in Glasgow.
Business dont have the facility to offer VISA support.

Key Responsibilities:

• Provide expert-level support and administration for Microsoft technologies including Azure AD, Intune, Office 365, Entra, Exchange, and SharePoint.
• Manage and troubleshoot infrastructure components such as networking, server platforms, storage, application structures (2-tier, 3-tier), identity management, and security (encryption, PKI).
• Administer and troubleshoot within Office 365, Azure, Active Directory, Intune, and Entra environments.
• Handle a large application estate running IIS & SQL, ensuring optimal performance and availability.
• Utilise configuration management and application management & monitoring tools to manage infrastructure estates effectively.
• Lead and execute workload migrations to cloud platforms with a strong focus on automation and efficiency.
• Develop and maintain PowerShell scripts for automation tasks and operational efficiency.
• Provide configuration and support for MS Windows Server environments.
• Utilise virtualisation skills with VMware vSphere, Proxmox, and Hyper-V to optimize server resources and performance.

Requirements:

• Experience in IT & Telephony support and delivery.
• Ideally a "techy" with ample experience with Azure & Intune
• Excellent analytical and problem-solving skills with a proactive approach to identifying issues and implementing solutions.
• Strong experience in PowerShell scripting and automation.
• Solid understanding and experience with MS Windows Server configuration and support.
• Expertise in virtualisation technologies including VMware vSphere, Proxmox, and Hyper-V.
• Demonstrable experience in managing infrastructure components and cloud platforms.
• Ability to work effectively in a team environment and independently when required.

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