3rd Line Support Engineer

Berkeley Square IT; Dundee; On-site; GBP 30,000 - 37,000; Full time

Job summary

An established industry player in IT support is on the lookout for a skilled 3rd Line Engineer to enhance their dedicated team in Dundee. This full-time, permanent role offers a competitive salary and the opportunity to tackle a variety of technical challenges. You will be responsible for providing expert-level support and troubleshooting across networking, software, hardware, and security concerns. Collaborating with support teams, you will escalate critical incidents and implement effective solutions. If you have a passion for IT and a strong background in support, this role is your chance to make a significant impact in a growing company.

Qualifications

• 5+ years of hands-on experience in IT support, preferably in an MSP environment.
• Expertise in Microsoft Windows, Server environments, and networking protocols.

Responsibilities

• Provide expert-level support and troubleshooting for networking, software, and hardware issues.
• Work with Level 1 and Level 2 support teams to resolve complex issues.

Skills

IT Support

Microsoft Windows

Windows Server

Active Directory

Exchange Server

Networking Concepts

TCP/IP

DNS

DHCP

Cloud Services

Tools

VMware

Hyper-V

Microsoft Azure

AWS

Job description

My client, a growing successful IT Support company in Dundee are currently seeking an experienced 3rd Line Engineer to join the team. This is a full-time permanent position with a salary of up to 36.5k, dependent on experience.

The successful candidate will be responsible for providing expert-level support and troubleshooting for a wide range of issues, including but not limited to networking, software, hardware and security-related concerns.

Key Responsibilities:

• Work alongside Level 1 and Level 2 support teams to escalate and resolve complex issues efficiently while maintaining effective communication with clients and stakeholders.
• Be the point of escalation for critical incidents, demonstrating the ability to analyse, diagnose, and implement solutions in a timely manner.
• Assist with the design, implementation, and management of IT solutions, including network infrastructure, cloud services, and security protocols.
• Perform proactive system monitoring, maintenance, and optimisation to identify and address potential issues before they impact clients' operations.

Skills & Experience:

• 5 years+ of hands-on experience in providing IT support, preferably within an MSP environment.
• Expertise in Microsoft Windows and Windows Server environments, Active Directory, and Exchange Server.
• Proficiency in networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
• Familiarity with cloud services such as Microsoft Azure or AWS is a plus.
• Experience with virtualisation technologies such as VMware or Hyper-V.

For the full job spec and further information, apply with an up to date CV!