3rd Line Support Engineer

Jago Consultants; Brighton; On-site; GBP 40,000; Full time

Job summary

Une opportunité enthousiasmante s'ouvre pour un 3rd Line Support Engineer chez une entreprise IT bien établie à Brighton, offrant un salaire pouvant aller jusqu'à £40K. Le rôle implique de superviser une équipe d'assistance, de résoudre des problèmes avancés et de maintenir un excellent service client tout en gérant les projets de manière efficace. Ce poste est idéal pour un ingénieur senior souhaitant progresser dans sa carrière.

Qualifications

• Expérience antérieure en tant que 3rd Line Support Engineer ou 2nd Line Support Engineer.
• Compétences en gestion de projet souhaitées.
• Passion pour l'industrie et mise à jour sur les législations.

Responsibilities

• Superviser une équipe d'assistance technique et résoudre des problèmes complexes.
• Gérer la charge de travail tout en conseillant les collègues.
• Analyser les problèmes et assurer un service client de qualité.

Skills

Customer Service

Project Management

Problem Solving

Job description

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**Fantastic opportunity salary up to £40K! **

We are working with a well-established IT company in the Brighton area who are looking to appoint an experienced 3rd Line Support Engineer to oversee their team.

As a 3rd Line Support Engineer, you will be responsible for overseeing a team of desktop support engineers, analyzing and resolving in-depth issues that arise. You will need to have advanced knowledge of all computer systems.

You should have previous experience working for an MSP company offering 3rd Line Support.

• Previous experience with project setups and management will be an advantage.
• You will possess excellent customer service skills and have a friendly but professional approach.
• You will be able to manage your workload efficiently, as you will be supporting and advising colleagues with complex/escalated concerns.
• You should have a passion for the industry and ensure you keep up to date with all legislations and system updates.

This is a varied and fast-paced environment and would be an exciting opportunity for a senior 2nd line support engineer looking to take the next step in their career.

Our client will accept applications from strong 2nd Line Support Engineers to experienced 3rd Line Engineers with project management experience.