3rd Line Support Engineer

Armstrong Talent Partners; Blantyre; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

33 days annual leave

Life assurance 4x salary

Group income protection 70% of salary

Help@Hand remote GP/health services

Cycle to Work & EV salary sacrifice

6 fully expensed company events/year

Charity salary donation option

Job summary

Armstrong Talent Partners client in Scotland seeks a 3rd Line IT specialist to take on escalated incidents and drive problem management. You will optimise compute, storage, and networking and contribute to migrations and upgrades.

You will bring strong troubleshooting in VMware/Hyper‑V, DNS/DHCP/VLANs, and SAN/NAS, with ITIL processes and 24/7 operational mindset. 33 days leave and life protection are among the benefits.

Qualifications

• 3rd Line or advanced support experience in a data centre or MSP environment.
• Strong troubleshooting across virtualisation, networking and storage.
• Experience in ITIL-aligned incident, problem and change management.

Responsibilities

• Own and resolve incidents that cannot be solved at lower tiers.
• Optimise core infrastructure across compute, storage and networking.
• Drive problem management to eliminate recurring faults.
• Contribute to infrastructure projects, migrations and upgrades.

Skills

3rd Line support

Troubleshooting

VMware

Hyper‑V

DNS

DHCP

VLANs

Routing

SAN/NAS

ITIL

Incident management

Problem management

Change management

Azure

AWS

24/7 operations

Clear communication

Tools

VMware PowerCLI

Hyper-V Manager

Job description

My client is one of the most exciting and fastest growing tech companies in Scotland. Join here, and your career will really take off.

This role sits as the technical escalation point from 2nd line.

You’ll combine deep technical expertise with strategic thinking, stepping in when systems fail, but also ensuring they fail less often.

What You’ll Be Doing

• Own and resolve incidents that cannot be solved at lower tiers
• Optimise core infrastructure across: Compute (enterprise servers), Virtualisation platforms Storage and Networking.
• Drive problem management, eliminating recurring faults at source
• Contribute to infrastructure projects, migrations, upgrades, capacity expansion

What You’ll Bring

• Solid experience in a 3rd Line or advanced support role, ideally within a data centre or MSP environment

Strong troubleshooting skills across:

• Virtualisation (VMware, Hyper‑V)
• Networking fundamentals (DNS, DHCP, VLANs, routing basics)
• Storage technologies (SAN/NAS)
• Experience working in ITIL-aligned environments (incident, problem, change management)
• Ability to prioritise under pressure in a 24/7 operational setting
• Clear communication skills, you can explain complex issues without the jargon
• Comfortable working in structured environments (ITIL, change control, SLAs)
• Experience in hyperscale or colocation data centres
• Exposure to cloud and hybrid infrastructure (Azure, AWS, private cloud integration)
• 33 days annual leave
• Life assurance at 4x salary
• Group income protection at 70% of salary for up to 2 years
• Help@Hand: remote GP, physiotherapy, nutritionist, and more
• Cycle to Work and EV car salary sacrifice schemes
• 6 fully expensed company events per year
• Option to donate to charity through salary