3rd Line Support

Jago Consultants; Basingstoke; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading IT solutions company is seeking an experienced Senior 3rd Line Support Engineer to join their Basingstoke office. This role involves a mix of on-site and remote support, providing technical solutions to a range of clients such as hotels. The successful candidate will manage installations and configurations of networks and systems while ensuring high-quality client service.

Benefits

25 days holiday including bank holidays

Pension scheme

Private medical cover

Training in various IT systems

Monthly incentives

Qualifications

• Experience as a 3rd Line Engineer is essential.
• Full UK Driving License is required.
• Knowledge of Active Directory, DHCP, and DNS.
• VMWare experience is necessary.

Responsibilities

• Provide IT advice to clients and manage technical issues.
• Travel to client sites as needed.
• Oversee new customer setups and service evaluations.
• Log and resolve IT issues.

Skills

Active Directory

DHCP

DNS

VMWare

Wi-Fi setup

Job description

Social network you want to login/join with:

Senior 3rd Line Support Engineer

Our client is a solution-based company that focuses on delivering the correct technical solutions for their clients, integrating into their business and future operations. They provide IT services to over 190 hotels across the UK, including Wi-Fi, CCTV, phone systems, networking, and more.

They are seeking an experienced 3rd Line Engineer based in their Basingstoke office, capable of performing a mix of on-site and remote IT support.

Position Overview

• Providing IT advice to a selection of clients
• Traveling to client sites as required
• Overseeing new customer setups and service evaluations
• Logging and resolving IT issues
• Configuring and setting up Active Directory domain controllers with DHCP and DNS
• Installing and configuring VMWare ESXi
• Setting up Wi-Fi access points
• Handling documentation when necessary

Position Requirements

• Experience as a 3rd Line Engineer
• Full UK Driving License
• Knowledge of Active Directory, DHCP, and DNS
• VMWare experience
• Wi-Fi setup and deployment (not essential)
• Previous experience supporting hotels (not essential but a plus)

Position Remuneration

• Monday to Friday, 9:00 am – 6:00 pm
• 25 days holiday including bank holidays
• Pension scheme
• Opportunity to be part of a positive, rewarding IT firm
• Private medical cover
• Training in various IT systems, services, and hardware
• Monthly incentives: two £50 Amazon vouchers for top employees