3rd Line Shared Service Support Network Engineer (SD-WAN)

Fujitsu; Bracknell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology company is seeking a Third Line Shared Service Support Engineer (SD-WAN) in Bracknell or Birmingham. This role involves providing technical support for SD-WAN services and requires hands-on networking expertise. Candidates should be experienced in a NOC support environment and familiar with technologies like Cisco Viptela and Juniper Routers. The position offers a collaborative work atmosphere with a commitment to diversity and inclusion.

Qualifications

• Experience in a 3rd NOC support environment.
• Thorough knowledge of Cisco/Juniper network technologies.
• Support experience in WAN environments.

Responsibilities

• Provide direct technical support for SD-WAN services.
• Implement approved configuration changes.
• Handle escalated customer fault reports and inquiries.

Skills

Networking SME

SD-WAN

Cisco Viptela

Juniper Routers

Remote diagnostic tests

Investigation and diagnostics

Tools

MS Service Center Support tool

Orchestrator tools

VMware

Adva

Job description

Third Line Shared Service Support Engineer (SD-WAN)

Bracknell or Birmingham

Are you a proactive and determined Third Line support engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver an effective third line service with high customer satisfaction? This is your opportunity to make a difference.

Your role

We are seeking a 3rd Line Shared Service Support Network Engineer (SD-WAN) to work collaboratively across our accounts within the SD-WAN shared service. Your responsibilities include providing direct technical support for SD-WAN services as part of the 3rd Line Team, assisting in daily operations, and understanding the products used across the shared service. You will also develop your diagnostic skills and capabilities.

• Network Monitoring & Event management via Orchestrator tools
• Detailed investigation and diagnostics
• Create workarounds, solutions, and mitigations for issues
• Escalate complex issues to product manufacturers
• Handle escalated customer fault reports and technical inquiries, analyzing and investigating support solutions
• Perform remote diagnostic tests to aid fault rectification
• Ensure all work complies with quality standards and ISO9000
• Pre-configure equipment for customer installation
• Implement approved configuration changes
• Assist in collating performance and availability data
• Test and develop within pre-production environments and oversee rollouts to production

Your experience

• Experience in a 3rd NOC support environment
• Networking SME
• Knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers
• Thorough knowledge of Cisco/Juniper network technologies
• Support experience in WAN environments, including IP, routing, SD-WAN solutions, Cisco Viptela, encryption, and edge virtualization (VMWare or Adva)

Please note: This role requires eligibility and willingness to undergo high-level security clearance.

Recruitment process

The process involves a single interview stage.

We are a Disability Confident Employer and will offer interviews to disabled applicants who meet the minimum criteria. Contact [e-mail] to apply through the Disability Confident scheme.

Achieve together

We are recognized as a responsible and inclusive employer, certified as a Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and signatory to the Race at Work Charter. We are committed to UN standards for LGBTI+ inclusion and are a Stonewall Top 100 Employer.

We are people-centric

Our work environment enables you to Be Completely You. Our diversity networks support our inclusive culture and innovative approaches to inclusion.