3rd Line - Service Desk Engineer

Cybit; Newcastle upon Tyne; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading company based in Newcastle is seeking a 3rd Line Service Desk Engineer to deliver critical technical support. In this hybrid role, you'll provide 3rd line support, manage server configurations, and work with cloud technologies like AWS and Microsoft Azure. You'll join a dedicated team that values collaboration and professional growth, supported by a diverse workplace that promotes equality.

Benefits

Bonus scheme

33 days annual leave including bank holidays

Pension scheme

Healthcare cash plan

Cycle to work scheme

Company electric car scheme

Occupational sick pay

Employee assistance programme

Qualifications

• Experience in diverse IT support roles (3rd Line Engineer, Senior IT Engineer).
• Strong understanding of cloud infrastructure and networking solutions.
• Technical support capabilities and problem-solving skills.

Responsibilities

• Provide 3rd line technical support to business users and IT systems.
• Maintain and resolve incidents for supported hardware and applications.
• Ensure service level commitments are met in all resolutions.

Skills

Configuring and maintaining servers (Windows servers)

Microsoft Azure

AWS

Management of virtualised environments (VMware, Hyper-V)

Backup and recovery maintenance

Networking

Managing Cyber-Defence products

Job description

Job Title: 3rd Line Service Desk Engineer

Location: Based from our Newcastle office at Cobalt Business Park. Hybrid working.

Salary: Up to circa £40,000 depending on skills & experience

Cybit

About Cybit

Predict. Protect. Perform

We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.

Why Join Us?

Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.

At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.

If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.

What You'll Do

Working within the Support team, the Service Desk Engineer provides 3rd line technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

We're looking for someone with

• Configuring and maintaining servers (Windows servers)
• Strong understanding of Microsoft Azure and AWS
• Strong understanding of the Microsoft product stack, including Microsoft 365 products
• Managing virtualised environments (VMware and Hyper-V)
• Application and Desktop virtualisation (Citrix)
• Backup and recovery maintenance (MS Office, Backup Exec, Veeam)
• Networking (including switching, VLAN's, routing and remote access)
• Experience working with Extreme Networks, Cisco and Sophos.
• Firewalls and DMZ/permitter security solutions
• Managing Cyber-Defence products (Sophos product suite; Endpoint/Firewalls/MDR Integrations)
  
  

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Bonus scheme
• Pension scheme
• 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Healthcare cash plan
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay
  
  

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.

You may have experience as: 3rd Line Engineer, Senior IT Engineer, 3rd Line Support, Advanced Service Desk Engineer.