3rd Line service desk engineer

TN United Kingdom; Borehamwood; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated 3rd Line Service Desk Engineer to provide high-level technical support in Borehamwood. In this dynamic role, you will maintain and troubleshoot IT infrastructure, including cloud and networking systems, ensuring optimal performance for clients. Ideal candidates will have a strong background in Windows Server, Azure, and excellent problem-solving skills. Join a forward-thinking team that values customer service and embraces technological advancements, making a significant impact in the IT support landscape.

Qualifications

• Bachelor's degree in IT or equivalent experience required.
• Experience in MSP environment preferred.

Responsibilities

• Provide high-level technical support as a 3rd Line Service Desk Engineer.
• Maintain, troubleshoot, and repair IT infrastructure and networking systems.

Skills

Troubleshooting

Problem-solving

Communication Skills

Customer Service

Education

Bachelor's degree in Computer Science

Relevant IT Certifications

Tools

Windows Server

Azure

AWS

Active Directory

PowerShell

VMware

Hyper-V

SQL

Job description

Social network you want to login/join with:

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Client:

Interaction Recruitment

Location:

Borehamwood, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

533190e4758e

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Overview

This role involves providing high-level technical support as a 3rd Line Service Desk Engineer (MSP) in Borehamwood. Responsibilities include maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients.

Qualifications

• A bachelor's degree in computer science, IT, or equivalent experience
• Knowledge of Windows Server, Virtualisation, Backup, Networking, Cloud tech (Azure/AWS), Active Directory, Remote Desktop, and Terminal Services
• Experience with Windows Server 2012+ and Windows 10
• PowerShell and scripting skills are a plus
• Excellent communication skills
• Experience in MSP environment preferred
• Relevant IT certifications preferred

We are looking for someone who:

• Has troubleshooting skills and problem-solving aptitude
• Embraces change and process improvements
• Can communicate technical info clearly
• Manages workflow effectively to meet KPIs
• Is passionate about customer service
• Keeps up-to-date with technologies like Firewalls, Networking, Office 365, Azure, VMware, Hyper-V, Active Directory, Exchange, SQL, Teams, SharePoint, and security solutions

You might be coming from a similar 3rd line support role or a 2nd line engineer ready to step up.