3rd line project engineer

Interaction Recruitment; Hitchin; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading company in Hitchin seeks a 3rd line Technical Support & Project Engineer to deliver high-standard IT solutions. Candidates should have 3+ years in a Managed Service Provider environment, demonstrating outstanding problem-solving and customer service skills, with proficiency in Microsoft technologies.

Benefits

25 holidays + bank holidays

Pension

Private health care

Qualifications

• 3+ years experience in MSP with onsite/support desk.
• UK resident with car for business use.

Responsibilities

• Provide in-person and remote support at customer sites.
• Discuss future plans for system improvements.

Skills

Problem-solving

Troubleshooting

Customer service

Communication

Documentation

Tools

Microsoft Endpoint Manager

Microsoft Intune

Microsoft 365

Windows Server 2016-2022

Hyper-V

PSA systems (Autotask preferred)

Job description

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Overview

Reference
448066

Salary
£40,000 - £46,000/annum

Job Location
- United Kingdom -- England -- East of England -- Hertfordshire -- Hitchin

Job Type
Permanent

Posted
Thursday, June 12, 2025

3rd line Technical Support & Project Engineer

Contract: Full-time, Permanent

Location: Hitchin (Hybrid)

Salary: Up to £46,000 (Dependent on experience)

Working hours: Monday to Friday office hours (Excluding Public Holidays)

Benefits: 25 holidays + BHs + Pension + Private health care.

About the role

We are looking for an experienced and motivated individual with a passion to deliver IT solutions to a high standard.

Daily tasks will be varied, involving time spent at customer sites providing in-person support, project delivery, and discussing future plans for system improvements. Alternatively, time will be spent in the office delivering remote support and serving as an escalation point for team members.

We value our people and are committed to supporting your career development through training and certifications.

Minimum Requirements

• 3+ years of experience working at an MSP, with both onsite and support desk experience.
• Must be a UK resident with own car available for business use.

Requirements

• Outstanding problem-solving and troubleshooting skills.
• Excellent written and verbal communication.
• Outstanding customer service skills.
• Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
• Deployment and advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams.
• Management and troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync & Group Policy.
• Good understanding of virtualization technologies such as Hyper-V.
• Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs, and VPNs.
• Understanding of backup, recovery, and business continuity concepts.
• Understanding of security concepts, Cyber essentials framework, compliance, and governance.
• Ability to provide technical advice in an understandable manner to organizations of various sizes.
• Ability to liaise with clients, internal staff, and third parties to deliver support services efficiently.
• Maintain accurate technical documentation.
• Experience with PSA systems (Autotask preferred) and working to SLAs.

Desirable Skills & Qualifications

• Microsoft Certifications.
• Exposure to ITIL or other ITSM frameworks.

IND/LET