3rd Line Print & IT Solutions Remote Engineer MPS / Cloud / PaperCut

Anytime; Reading; Remote; GBP 28,000 - 40,000; Full time

Job summary

A rapidly growing IT solutions company is seeking an entry-level 3rd Line Helpdesk Technician. In this fully remote role, you will engage with clients to resolve various IT-related issues, ensuring high standards of customer service and support are met. Flexibility in working arrangements is a priority, encouraging applicants who seek balance in their professional lives.

Qualifications

• Entry-level position requiring efficient customer service skills.
• Experience with print, scan, fax, and network issues is beneficial.
• Flexibility in work arrangements welcomed.

Responsibilities

• Resolve printing, network, and service issues for clients.
• Communicate promptly with clients regarding incident progress.
• Collaborate with support teams to ensure service quality.

Skills

Customer Service

Technical Support

Communication

Job description

3rd Line Print & IT Solutions Remote Engineer MPS / Cloud / PaperCut

5 days ago Be among the first 25 applicants

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Join our dynamic Helpdesk team as a 3rd Line Helpdesk Technician. Your role involves remotely resolving printing, network, and services issues for Apogee and HP Clients. You will provide efficient customer service with a focus on exceeding client expectations.

Key Responsibilities

• Timely communication with clients on incident progress and changes
• Investigate and resolve software faults related to print, scan, fax, and network issues
• Respond to P1 Outages within SLA timescales and produce Major Incident reports
• Collaborate with HP Support teams to provide technical support
• Take ownership of escalated calls and manage them through to resolution
• Ensure client satisfaction and escalate service requests as needed
• Contribute to technical knowledge base and stay updated on managed print solutions
  
  

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.

Flexibility

We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Our application form is quick and easy no need to repeat your entire CV, we promise!

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  IT Services and IT Consulting

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