3rd Line Network and Security Engineer

Softcat; Marlow; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join an innovative technology solutions company as a 3rd Line Network and Security Engineer, providing top-tier technical support and solutions in a collaborative team environment. You will be responsible for troubleshooting, designing network changes, and managing customer interactions. Ideal candidates will have Cisco certifications and strong communication skills, contributing to a company culture that values flexibility and support for individual differences.

Benefits

Hybrid working – 2 days in the office and 3 days working from home

Flexible hours

Flexibility around school pick-up and drop-offs

Qualifications

• Experience as a minimum in Cisco certification (CCNA), CCNP preferred.
• Strong technical skills with key vendors like Palo Alto, Fortinet, Juniper, and others.
• Ability to thrive in a fast-paced environment to meet SLAs.

Responsibilities

• Troubleshooting and resolving technical issues for customers.
• Designing and implementing configuration changes.
• Providing training and knowledge sharing via documentation.

Skills

Clear and effective communication skills

Motivation to learn

Ability to manage effectively under pressure

Good time management

Education

Cisco Certification – CCNA

Cisco Certification – CCNP preferred

Tools

Palo Alto

Fortinet

Juniper

Aruba

F5

Job description

Would you like to work in a supportive, collaborative, and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Network and Security team

Consisting entirely of 3rd line engineers, the Network support team is committed to providing excellent customer service and aims to be a gold standard in technical resolution.

Success. The Softcat Way.

Softcat is a £1 billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cybersecurity, and IT infrastructure, we provide our technical teams with the tools and support to make exciting things happen. This is a place to achieve more for your career.

PLEASE NOTE

This role is a step towards enabling 24x7 3rd line support for our customers. Initially, you will work early and late shifts on rotation. These will be 7am – 3:30pm and 2:30pm – 10pm Wednesday to Sunday. There is potential for a transition to a 4-day shift pattern at the end of the contract, rotating between dayshifts and nightshifts, with each shift lasting 12 hours.

As a 3rd Line Network and Security Engineer, your responsibilities will include:

1. Troubleshooting and resolving technical issues for our customers, both managed and support.
2. Designing and implementing configuration changes requested by managed customers.
3. Managing ticket updates with all customers, third parties, and vendors through to resolution.
4. Providing training and knowledge sharing via documentation and team whiteboard sessions.
5. Authoring customer network health checks, including configuration best practices, capacity management, and lifecycle recommendations.

We'd love you to have:

1. Clear and effective communication skills, both written and verbal.
2. Motivation to learn and share your knowledge.
3. Cisco certification – CCNA with experience as a minimum, CCNP preferred.
4. Strong technical skills with other key vendors – Palo Alto, Fortinet, Juniper, Aruba, F5 – all advantageous.
5. The ability to manage yourself effectively under pressure.
6. Good time management and the ability to thrive in a fast-paced environment to meet SLAs.

Work in a way that works for you

We recognize that everyone is different and that the way people want to work and deliver at their best varies. In this role, we offer flexible working patterns such as:

• Hybrid working – 2 days in the office and 3 days working from home.
• Flexible hours – start and finish times during the day.
• Flexibility around school pick-up and drop-offs.

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realize your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of our success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments needed throughout the recruitment process or for any mitigating circumstances you wish us to consider. Any information shared will be treated confidentially.

You can learn more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.