3rd Line Network and Security Engineer

Softcat plc; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a leading technology solutions company as a 3rd Line Network and Security Engineer. This role offers the chance to work within a dedicated team providing top-tier customer support and involves handling technical issues, managing configurations, and contributing to the team’s success while benefiting from flexible work patterns.

Benefits

Pension

Share incentive plan

Life Assurance

Holiday – extra days for birthdays

Opportunity for incentive trips

Technology vouchers

Family benefits

Maternity and Paternity support

Qualifications

• CCNA certification required; CCNP preferred.
• Strong technical skills with networking vendors.
• Ability to manage under pressure.

Responsibilities

• Troubleshoot and resolve technical issues for customers.
• Design and implement configuration changes.
• Provide training and document knowledge sharing.

Skills

Clear and effective communication

Troubleshooting

Time management

Education

Cisco certification – CCNA

Cisco certification – CCNP preferred

Tools

Palo Alto

Fortinet

Juniper

Aruba

F5

Job description

Would you like to work in asupportive,collaborativeand innovative company?

Do you enjoy working as part of an enthusiastic, passionate,and collaborative team?

Join our Network and Security team

Consisting entirely of 3 rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard in technical resolution

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

PLEASE NOTE

This role is a step towards enabling 24x7 3 rd line support for our customers. Initially, you will be working early and late shifts on rotation. These will be 7am – 3:30pm and 2:30pm – 10pm Wednesday to Sunday. This has the potential to transition to a 4-day shift pattern at the end of the contract period, rotating between dayshifts and nightshifts, with each shift consisting of 12 hours.

As 3rd Line Network and Security Engineer, you'll beresponsible for:

• Troubleshooting and resolve technical issues for our customers, both managed and support
• Designing and implement config changes requested by managed customers
• Managing ticket updates to all customers, 3rd parties and Vendors through to resolution
• Providing training and knowledge sharing via documentation and team whiteboard sessions
• Authoring customer network health checks, including config best practice recommendations, capacity management and lifecycle recommendations

We'd love you to have

• Clear and effective communication skills, both written and verbal.
• Motivation to learn and share your own knowledge.
• Cisco certification – CCNA with experience as a minimum, CCNP preferred.
• Strong technical skills with other key vendors – Palo Alto, Fortinet, Juniper, Aruba, F5 all advantageous.
• The ability to manage yourself effectively under pressure.
• Good time management, and the ability to thrive in a fast-paced environment to meet SLA's

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working– 2 day s in the office and 3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Anyinformation you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Fieldhouse Lane, Marlow, Buckinghamshire, United Kingdom, SL7 1LW

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Pension

Share incentive plan

Life Assurance

Holiday

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support

Two days extra holiday on top of your usual entitlement on your birthday and at Christmas

Trips

Opportunity to qualify for Director hosted (often michelin star) lunches as well as half and full year icentive trips to places all over the world

Vouchers

Technology vouchers, activity passes, restaurant discount card

Partner/family Benefits

Option to add your partner/family to some of the benefits

Access to Perklife, our dedicated portal for all perks and flexible benefits

Maternity, Paternity and Adoption support