3rd Line MSP Engineer

WLP Recruitment; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A growing Managed Service Provider is seeking an experienced 3rd Line Engineer to handle complex escalations and lead infrastructure projects. The role involves providing 3rd line support, maintaining Microsoft environments, and managing network solutions. Candidates should have a strong background in infrastructure support with relevant certifications. This position offers flexible working options and competitive salary along with training and benefits.

Benefits

Company pension

Equipment provided

Team events

Qualifications

• Proven 3rd line / senior infrastructure support experience is essential.
• Comfortable managing multiple priorities in a fast-paced environment.
• Strong knowledge of networking fundamentals.

Responsibilities

• Provide 3rd line support for complex technical incidents and escalations.
• Design, implement and migrate infrastructure solutions (on-prem & cloud).
• Maintain and troubleshoot Microsoft environments (AD, Group Policy, Exchange, M365, Azure).
• Document technical solutions and provide guidance to 1st/2nd line teams.

Skills

3rd line support experience

Strong knowledge of Windows Server

Problem-solving skills

Customer-focused approach

Education

Relevant certifications (e.g. MS-100, AZ-104, CCNA)

Tools

Hyper-V

VMware

O365

Azure

Intune

Job description

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Location: UK-wide (hybrid / remote options available)
Salary: £40,000 £55,000 DOE + on-call & benefits
Job Type: Permanent, Full-Time

About the Role

We are partnering with a growing Managed Service Provider (MSP) that delivers comprehensive IT support and project services across multiple sectors. They are seeking an experienced 3rd Line Engineer to handle complex escalations, lead infrastructure projects, and mentor junior engineers.

You'll join a dynamic technical team, working with a wide range of technologies and customers, ensuring systems run smoothly and securely.

Key Responsibilities

Provide 3rd line support for complex technical incidents and escalations

Design, implement and migrate infrastructure solutions (on-prem & cloud)

Maintain and troubleshoot Microsoft environments (AD, Group Policy, Exchange, M365, Azure)

Manage backup, disaster recovery, and network solutions (firewalls, switches, VPNs)

Support project rollouts such as cloud migrations, Intune deployments, or security improvements

Document technical solutions and provide guidance to 1st/2nd line teams

About You

Proven 3rd line / senior infrastructure support experience, ideally within an MSP

Strong knowledge of Windows Server, Hyper-V or VMware, O365, Azure, Intune & networking fundamentals

Excellent problem-solving skills and customer-focused approach

Comfortable managing multiple priorities in a fast-paced environment

Relevant certifications (e.g. MS-100, AZ-104, CCNA) are a plus

Competitive salary plus on-call or overtime

Ongoing training and certification support

Exposure to diverse technologies and customer environments

Flexible / hybrid working options

Company pension, equipment provided, and team events