3rd Line Messaging Applications Engineer

Fujitsu; Basingstoke; On-site; GBP 35,000 - 55,000; Full time

Job summary

Fujitsu seeks a 3rd Line Messaging Applications Engineer for an office-based role. Responsibilities include incident and problem management within messaging systems, specifically focusing on Nexor DSA and Exchange 2003. Candidates with transferable skills in Messaging Support are encouraged to apply; training opportunities available in desired technologies like Microsoft Exchange.

Benefits

26 Days annual leave plus public holidays

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Flexible benefits such as increased holidays / travel / dental

Employee discounts

Employee assistance programme / virtual GP

Flexible working arrangements

Qualifications

• Transferable skills in Messaging Support preferred.
• Desirable background in UNIX systems and messaging technologies.
• Willingness to learn new technologies like Microsoft products.

Responsibilities

• Manage incidents - logging, triage, resolution, and escalation.
• Perform investigations on Problem Records, providing expert analysis.
• Monitor and resolve issues with Nexor X500 DSA and Exchange 2003.

Skills

Knowledge of Simple Mail Transfer Protocol (SMTP)

Knowledge of X400 messaging

Knowledge of Nexor DSA

Knowledge of X500 addressing and address book replication

Knowledge and Experience of UNIX scripting

Experience of Interoperable C4I Services (ICS)

Experience of Oracle 8-10g

Experience of Solaris 10

Experience of UNIX / HP-UX

Willingness to learn Microsoft Exchange 2003

Willingness to learn Microsoft Server 2003

Willingness to learn Active Directory

Willingness to learn VMWare V5 / V5.5

Willingness to learn ITIL

Job description

Due to the nature of our support requirements this is an office-based role.

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Messaging Applications Engineer, you will join a collaborative, multi-skilled team working across various services within a shared environment.

Your role will involve:

• Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution. Keep theincident record updated in accordance with agreed WI. Escalate where necessary.
• Problem management - Perform detailed and extensive investigations on any ongoing Problem Records. Collate data from various sources and provide expert analysis.
• Monitor, investigate and fix any problems with the Nexor X500 DSA.
• Monitor, investigate and fix any problems with the Exchange 2003 Messaging system.
• Communicate and collaborate with the customer who is an intermediary to the end user

Your transferable skills and experience:

• Knowledge of Simple Mail Transfer Protocol (SMTP)
• Knowledge of X400 messaging
• Knowledge of Nexor DSA
• Knowledge of X500 addressing and address book replication
• Knowledge and Experience of UNIX scripting
• Experience of Interoperable C4I Services (ICS)
• Experience of Oracle 8-10g
• Experience of Solaris 10
• Experience of UNIX / HP-UX
• Desirable -or willing to learn - Microsoft Exchange 2003
• Desirable - or willing to learn - Microsoft Server 2003
• Desirable - or willing to learn - Active Directory
• Desirable - or willing to learn - VMWare V5 / V5.5
• Desirable - or willing to learn – ITIL

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Messaging Support this could be the next opportunity for you.

Expected working

Our hours of support are Monday to Friday 08:00 – 18:00 per week to cover 37 hours. This could be on an early or late start, rotated as directed by line manager.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme / virtual GP

Work Your Way is our approach to flexible working – this is available from day 1 of joining

Recruitment process

The recruitment process consists of a one stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:Our hybrid work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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