3Rd Line IT Support Technician - Oxford

iO Associates; Woodstock; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading IT consultancy in England is seeking a 3rd Line IT Support Engineer based in Woodstock. You will support over 1,350 users, working with advanced technologies in a dynamic team environment. The ideal candidate will have a strong background in infrastructure support and be proficient in VMware, cyber security, and networking services. This role offers a salary of £40,000 - £45,000.

Qualifications

• Strong background in 3rd line or infrastructure support.
• Knowledge of ITIL and Change Control best practices.
• Strong communication skills and ability to collaborate across teams.

Responsibilities

• Work with Service Desk, L2, and SAM/HAM teams on escalations.
• Administer and maintain core network and infrastructure.
• Monitor, troubleshoot, and optimise server and network performance.
• Manage DR systems and business continuity.
• Liaise with third parties to resolve technical issues.
• Create and maintain high-quality documentation.
• Support software lifecycle management.
• Proactively identify opportunities to improve IT services.
• Apply security and compliance best practices.

Skills

Security Infrastructure & Cyber Security best practices

Windows Desktop & Server environments

Microsoft 365 Cloud Platform

Networking services and troubleshooting

Virtualisation (VMware / Hyper-V)

AD (on-premise & Entra ID) environments

ITSM systems & ticket management

Backup and disaster recovery systems

Job description

3rd Line IT Support Engineer - Oxford (Woodstock HQ)
Salary - £40,000 - £45,000

We're looking for a 3rd Line IT Support Engineer to join a thriving business supporting around 1,350 users across cutting-edge hardware, software, and infrastructure technologies.

Based at the Oxford head office in Woodstock, you'll be a key part of the technology team, combining hands-on end-user support with infrastructure management and system maintenance. This is a diverse role with exposure to VMware, SANs, networking, and cyber security.

What you'll be doing

• Work with Service Desk, L2, and SAM/HAM teams on escalations, incident management, and knowledge transfer.
• Administer and maintain core network, infrastructure, and VMware environments.
• Monitor, troubleshoot, and optimise server and network performance.
• Manage DR systems and business continuity, ensuring secure access to services from any location.
• Liaise with third parties to resolve technical issues.
• Create and maintain high-quality documentation, manuals, and procedures.
• Support software lifecycle management, including testing updates before production rollout.
• Proactively identify opportunities to improve IT services and infrastructure.
• Apply security and compliance best practices to keep systems and data protected.

What we're looking for

• Strong background in 3rd line or infrastructure support.
• Expertise in:
  • Security Infrastructure & Cyber Security best practices
  • Windows Desktop & Server environments
  • Microsoft 365 Cloud Platform
  • Networking services and troubleshooting
  • Virtualisation (VMware / Hyper-V)
  • AD (on-premise & Entra ID) environments
  • ITSM systems & ticket management
  • Backup and disaster recovery systems
• Knowledge of ITIL and Change Control best practices.
• Strong communication skills and ability to collaborate across teams.

If interested, please share your CV and we can arrange a call to discuss further.