3rd Line IT Support Engineer – MSP – 45K

TN United Kingdom; Manchester; On-site; GBP 45,000 - 52,000; Full time

Job description

Client:

Ascent People

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c85c33f81991

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Description

Are you a Senior IT Support Engineer with client-facing experience? Do you have experience working with Windows Server 2008-2019 and Virtualisation? Are you comfortable working on new implementations, projects, and BAU tasks?

Role: We have a client-facing 3rd Line IT Support role with a UK MSP. We seek versatile engineers experienced in multiple technology environments who enjoy both BAU and project work. Excellent communication skills are essential as you will work on/off-site, with no more than one overnight stay per quarter. Knowledge of Hyper V, Office 365, Azure AD, Windows Server, and Firewalls/Security is required.

Additional skills such as VMWare, Cisco networking, PowerShell scripting, and Power BI/reporting are desirable but not mandatory.

Contact: Please call 07791 615703 for the job specification and client details.

This is an opportunity to join a successful MSP with over 20 years of client relationships. There is an exciting growth plan for 2023/24, and you will play a key role in driving this forward, including advising on policies and procedures.

Reporting to the Technical Services Manager, your responsibilities will include:

• Providing technical expertise in Windows Server 2008-2019, Hyper V, Office 365, Networking, Firewalls
• Delivering excellent customer service
• Building strong relationships with stakeholders
• Managing hardware and software assets
• Designing, building, and deploying server architecture with documentation
• Analyzing resource usage and planning for future needs
• Monitoring performance against service targets and taking corrective actions
• Establishing strong customer partnerships
• Serving as a point of escalation for support calls

Personality, motivation, and teamwork are crucial. Understanding the business context and being proactive to influence change are valued traits.

Salary & Benefits: Up to £45,000, pension, free parking. The office is modern and accessible from Leicester, Loughborough, and Nottingham. The role is primarily office-based.

Requirements: You must have the right to work in the UK, with at least 3 years of UK work experience, and the client does not provide sponsorship.