3rd Line IT Support Engineer

Solutions Engineering Recruitment; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading IT recruitment firm in the UK is seeking an experienced 3rd Line IT Support & Infrastructure Specialist. You will lead support across multiple sites, manage IT projects, and uphold systems reliability. The ideal candidate has over 5 years of experience in senior IT roles, with expertise in Windows Server and Microsoft 365. Competitive salary and benefits offered.

Benefits

Career development & training

Medicash health plan

Pension scheme

Generous holiday allowance

Employee discounts & referral bonuses

Qualifications

• 5+ years in 3rd line or senior IT infrastructure roles.
• Expertise in Windows Server (2012–2025), Microsoft 365, Azure AD.
• Knowledge of networking protocols.

Responsibilities

• Provide 3rd line support across 8 locations.
• Lead IT projects: server builds, Office365 migrations, network upgrades.
• Collaborate with vendors and mentor junior IT staff.

Skills

3rd line support experience

Windows Server expertise

Microsoft 365 knowledge

Strong problem-solving skills

ITIL experience

Tools

Cisco Meraki

Hyper-V

Job description

3rd Line IT Support & Infrastructure Specialist

Gillingham, Kent
Monday–Friday, 08:30–17:00
£40,000 - £45,000

About the Role:

We're seeking an experienced 3rd Line IT Support & Infrastructure Specialist to join our clients dynamic IT team. You’ll lead infrastructure support and improvements across our UK sites, delivering robust solutions and driving IT projects forward.

Key Responsibilities

Provide 3rd line support across 8 locations
Lead IT projects: server builds, Office365 migrations, network upgrades
Manage Microsoft 365 (Exchange, SharePoint, Teams, Azure)
Maintain and monitor systems, servers, and hardware
Collaborate with vendors and mentor junior IT staff

What You’ll Bring

5+ years in 3rd line or senior IT infrastructure roles
Expertise in Windows Server (2012–2025), Microsoft 365, Azure AD
Knowledge of Cisco Meraki, Hyper-V, networking protocols
Strong problem-solving and communication skills
ITIL experience preferred

Benefits

Career development & training
Medicash health plan
Pension scheme
Generous holiday allowance
Employee discounts & referral bonuses

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.

SER-IN