3rd Line IT Support

JR United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative Managed Service Provider seeks a skilled IT Support and Project Engineer to enhance service delivery and lead technical projects. In this dynamic role, you will leverage your expertise in Microsoft 365, Azure, and networking to solve complex issues and ensure continuous improvement. Your ability to communicate effectively with both technical and non-technical stakeholders will be key as you manage projects, mentor colleagues, and contribute to training initiatives. This position offers a unique opportunity to make a significant impact in the IT field while driving efficiency and excellence in service delivery.

Qualifications

• 3+ years in an MSP environment with strong technical skills.
• Experience with cloud antivirus and storage solutions.

Responsibilities

• Support, design, and build systems as the final escalation point.
• Manage projects independently and document procedures.

Skills

Microsoft 365

Azure

Windows Server

Hyper-V

Intune

PowerShell

Networking

Excellent communication skills

Tools

Datto RMM

Autotask

SCCM

Job description

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About the Role

At the heart of my client’s technical operations is a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This role combines deep technical expertise with proactive leadership, solving complex problems daily and ensuring continuous service improvement.

You will support, design, and build systems, acting as the final escalation point for the 1st and 2nd line teams. Your insights and calm approach are vital when tackling tough issues.

Your weekly tasks may include project planning, site visits for network upgrades, or collaborating with sales on technical solutions. You should be comfortable communicating with both technical teams and non-technical stakeholders.

This role emphasizes not only fixing problems but also preventing them through maintaining processes, monitoring, security, and efficiency improvements. You will document procedures, mentor colleagues, and contribute to internal training, all while ensuring excellent customer service and meeting SLAs.

Technical decisions you make will impact real businesses, whether answering support calls, scripting automation, or planning migrations.

What You Bring to the Team

• At least 3 years of experience in an MSP environment with expertise in Microsoft 365, Azure, Windows Server, Hyper-V, and Intune
• Experience with cloud antivirus, backup platforms, multi-site AD environments, and storage solutions like iSCSI or SANs
• Scripting skills in PowerShell or VBS for automation
• Proficiency with RMM tools such as Datto
• Networking knowledge including switches, VLANs, DNS, firewalls (Cisco, HP, Aruba, Unifi)
• Excellent communication skills and a collaborative attitude
• Ability to manage projects independently

What You'll Need

• A full driving license and access to a vehicle (site visits required)
• Experience delivering IT projects and technical consultancy
• Strong written and verbal communication skills
• A methodical approach to troubleshooting and escalation
• Familiarity with tools like Autotask, Datto RMM, SCCM, and Microsoft 365 admin platforms
• Certifications such as CCNA, VCP, or Microsoft certifications are advantageous

This is more than a job — it’s an opportunity to shape the future of IT service delivery, lead with expertise, and make a meaningful impact for colleagues and clients alike.

For more information, please get in touch.