3rd Line IT Engineer

entrustIT (South Central); Ringwood; On-site; GBP 36,000 - 39,000; Full time

Job summary

A leading IT services company in Ringwood is seeking a 3rd Line IT Engineer to join their Technical Account Manager Team. The ideal candidate will have strong problem-solving skills, experience with Microsoft 365, and excellent communication abilities. In this role, you will act as a technical lead for clients and manage their long-term technical strategies. The position offers a competitive salary of up to £39K and great benefits.

Benefits

22 days annual leave

Professional growth support

Supportive team environment

Qualifications

• In-depth experience with Microsoft 365, PowerShell, MDM/MAM.
• Hands-on endpoint management & deployment experience.
• Familiarity with vulnerability management platforms.

Responsibilities

• Act as technical lead for clients, owning their technical roadmap.
• Deliver 3rd line support, including on-site visits.
• Design and document technical solutions.

Skills

Problem-solving

Communication

Organizational skills

Project management

Education

Microsoft 365, CompTIA, GTIA certifications

Tools

Microsoft 365

PowerShell

Intune

Qualys

Job description

3rd Line IT Engineer (Technical Account Manager) Join Our Expert TAM Team

Ringwood (BH24) | Up to £39K & Great Benefits

Are you a seasoned 3rd Line IT Engineer looking to take your technical career to the next level? Do you enjoy solving complex problems, building strong client relationships, and shaping technical strategy? If so, entrust IT Group wants to hear from you.

Were expanding our Technical Account Manager (TAM) Team, and were looking for a confident, customer-focused engineer with a solid background in infrastructure, cloud services, and endpoint management. This role goes far beyond support youll be a trusted advisor and project leader for your clients.

Whats on Offer?

• Competitive salary of £36,000 - £39,000 (based on experience)
• Office based, with some travel to client sites required
• Supportive team environment we value clear thinking, kindness, and collaboration
• 22 days annual leave
• Real variety work with different clients and solve a wide range of technical challenges
• Professional growth well support your development every step of the way
  
  

Key Responsibilities Of The 3rd Line IT Engineer

• Acting as the technical lead for a portfolio of clients, owning their long-term technical roadmap
• Delivering 3rd line support (including on-site visits within your region)
• Designing and documenting technical solutions and infrastructure upgrades
• Leading complex escalations from the Service Desk, providing in-depth troubleshooting and resolution
• Planning, managing, and executing technical projects, ensuring clarity, risk management, and stakeholder updates
• Providing out-of-hours support on a shared rotation basis
  
  

What You Bring

• A logical, methodical approach to problem solving
• Excellent communication skills both with clients and technical teams
• Highly organised and able to manage multiple priorities effectively
• Confident managing project timelines and escalating appropriately
• Full UK Driving Licence
  
  

Technical Skills & Experience

• In-depth experience with Microsoft 365, PowerShell, MDM/MAM (e.g., Intune), and RMM tools
• Hands-on endpoint management & deployment experience
• Familiarity with vulnerability management platforms (e.g., Qualys)
• Security-conscious mindset, with exposure to frameworks like Cyber Essentials
• Broad infrastructure knowledge (servers, networks, cloud services)
• MSP experience is advantageous but not essential
  
  

Qualifications

We value experience, but working toward or holding one or more of the following certifications is a strong plus:

• Microsoft 365, CompTIA, GTIA certifications
• Vendor-specific qualifications (Veeam, Mimecast, NinjaOne, Sophos)
  
  

Why entrust IT Group?

As part of the TAM Team, you wont just be keeping the lights on youll be designing the future of IT for our clients. You'll have the autonomy to shape technical direction while being supported by a team of expert engineers who care deeply about doing things right.

If youre looking for a varied, engaging, and impactful role where your input truly matters youve found it.

Ready to apply?

Submit your CV and cover letter today. Were excited to see what you can bring to the team.

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