3rd Line IT Engineer

Investigo Limited; Essex; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading company seeks a 3rd Line IT Support Engineer for a fixed-term contract in Essex. You will ensure seamless IT services alongside the Head of IT, implementing and maintaining infrastructure while supporting projects and mentoring junior staff. This hybrid role requires travel, emphasizing technical expertise across various IT domains.

Qualifications

• 3+ years of similar experience required.
• 3+ years in customer support roles.
• Expertise in automation and public cloud services.

Responsibilities

• Manage and maintain IT infrastructure and networks.
• Support IT Service Desk and mentor junior team members.
• Document technical processes for clarity and compliance.

Skills

Windows Server 2019

Virtualisation

Physical Server Hardware Architecture

Firewall Configuration

Network Awareness

Endpoint Solutions

M365 Security Technologies

Active Directory

Backup and Disaster Recovery

Automation with PowerShell

ITIL v4

Education

Azure Accreditation

ITIL v4 Certification

Job description

3rd Line IT Support Engineer

Fixed Term Contract for 12 Months initially

Salary: £50,000 - £55,000

Location: Essex - Hybrid working 3 days on site - 2 days remote (some flexibility in this)

Full UK driving licence - This role would require travel to different sites across the UK

As the 3rd Line IT Support Engineer, you will be joining an established team, where you will be working closely with the Head of IT and IT Network & Infrastructure Engineer, to ensure that IT and telecommunications services are provided seamlessly on a day-to-day basis.

You will be responsible for:

• Implementation, maintenance, and support of our existing IT devices, infrastructure and networks; and input into technological development and future IT strategies and innovations.
• IT infrastructure and network availability.
• Delivering IT and Information Security projects.
• Providing escalation support to the IT Service Desk and providing technical mentoring of 1st and 2nd line team members.
• Maintaining server, network, and storage solutions, including all relevant documentation.
• Act as technical lead for projects that you are assigned to.
• Highlighting potential network performance issues in a timely manner and leading on resolution.
• Working on Project delivery to the required standard, at the direction of the Head of IT.
• Documenting technical processes and configurations for clarity and compliance.
• Assisting in the management of cloud and hybrid environments, including Azure.
• Monitoring and maintaining infrastructure to ensure optimal performance and security.
• Desktop support.

Skilled required for the role:

• Expertise in Windows Server 2019 onwards.
• Strong experience of virtualised environments including installation, configuration, and management. (Hyper-V).
• Expertise in physical server hardware architecture (HPE ProLiant / Dell PowerEdge)
• Experience with Firewalls configurations.
• Network awareness (configuring, installing network hardware and cabling)
• Experience in endpoint solutions such as Endpoint Central and other MDM solutions.
• Experience with M365 security technologies, Fabric and Azure Cloud Computing Services.
• Experience with Active Directory, DNS, DHCP, and Group Policy.
• Understanding of backup and disaster recovery solutions.
• Experience of automation (PowerShell required; Microsoft Power Apps is desirable).
• Azure accreditation (Microsoft Certified: Microsoft Azure Administrator or similar) is desirable.
• ITIL v4 experience is required, preferably with associated accreditation.
• 3+ years of experience in similar roles.
• 3+ years of experience in a Customer Support role.

If you are interested and looking or your next role, please apply with a copy of your CV or email - [e-mail]