3rd Line IT Engineer

Investigo Limited; England; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A prominent IT firm is seeking a skilled 3rd Line IT Support Engineer to join their dynamic team in Essex. In this permanent role, you will ensure seamless IT and telecommunications services while implementing and maintaining advanced infrastructure solutions. This position offers hybrid working, requiring a full UK driving licence for site travel. The ideal candidate will have extensive experience in IT support, security projects, and robust knowledge of server hardware and virtual environments.

Qualifications

• 3+ years of experience in 3rd Line Support roles.
• Experience in Customer Support roles for at least 3 years.
• Azure accreditation is desirable.

Responsibilities

• Maintain and support IT devices and infrastructure.
• Deliver IT security projects and provide escalation support.
• Act as a technical lead for projects and document processes.

Skills

Windows Server

Hyper-V

HPE ProLiant

Firewalls

Network Configurations

M365 Security

Active Directory

PowerShell

ITIL v4

Education

Microsoft Azure Administrator Certification

ITIL v4 Certification

Job description

3rd Line IT Support Engineer

Permanent

Salary: £50,000 - £55,000

Location: Essex - Hybrid working 3 days on site - 2 days remote (some flexibility in this)

Full UK driving licence - This role would require travel to different sites across the UK

As the 3rd Line IT Support Engineer, you will be joining an established team, where you will be working closely with the Head of IT and IT Network & Infrastructure Engineer, to ensure that IT and telecommunications services are provided seamlessly on a day-to-day basis.

You will be responsible for:

• Implementation, maintenance, and support of our existing IT devices, infrastructure and networks; and input into technological development and future IT strategies and innovations.
• IT infrastructure and network availability.
• Delivering IT and Information Security projects.
• Providing escalation support to the IT Service Desk and providing technical mentoring of 1st and 2nd line team members.
• Maintaining server, network, and storage solutions, including all relevant documentation.
• Act as technical lead for projects that you are assigned to.
• Highlighting potential network performance issues in a timely manner and leading on resolution.
• Working on Project delivery to the required standard, at the direction of the Head of IT.
• Documenting technical processes and configurations for clarity and compliance.
• Assisting in the management of cloud and hybrid environments, including Azure.
• Monitoring and maintaining infrastructure to ensure optimal performance and security.
• Desktop support.

Skilled required for the role:

• Expertise in Windows Server 2019 onwards.
• Strong experience of virtualised environments including installation, configuration, and management. (Hyper-V).
• Expertise in physical server hardware architecture (HPE ProLiant / Dell PowerEdge)
• Experience with Firewalls configurations.
• Network awareness (configuring, installing network hardware and cabling)
• Experience in endpoint solutions such as Endpoint Central and other MDM solutions.
• Experience with M365 security technologies, Fabric and Azure Cloud Computing Services.
• Experience with Active Directory, DNS, DHCP, and Group Policy.
• Understanding of backup and disaster recovery solutions.
• Experience of automation (PowerShell required; Microsoft Power Apps is desirable).
• Azure accreditation (Microsoft Certified: Microsoft Azure Administrator or similar) is desirable.
• ITIL v4 experience is required, preferably with associated accreditation.
• 3+ years of experience in similar roles.
• 3+ years of experience in a Customer Support role.

If you are interested and looking or your next role, please apply with a copy of your CV or email - [e-mail]