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Psychiatry UK is seeking a proactive 3rd Line IT Engineer to provide specialized technical support from a home-based environment. This role involves managing complex technical issues, ensuring IT system operations, and supporting various Microsoft platforms. Join a dedicated team committed to delivering exceptional mental health services in a flexible work environment.
3rd Line IT Engineer
United Kingdom (Remote)
Reporting to: IT Service Desk Manager
Remuneration: Competitive salary, dependent upon experience- plus £1000 working from home allowance
Contract Type: Permanent/ 40hours per week
Location: Home-based/various UK meeting locations as required
Closing Date for applications: Tuesday 22nd July*
About Us:
Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.
A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.
The 3rd Line IT Engineer is responsible for handling escalated technical issues and support activities, Problem management, IT system maintenance, and ensuring the smooth operation of IT services. This role requires a detail-oriented mindset to thrive in a dynamic technical environment. Working on complex technical problems, this role requires a proactive individual who can manage multiple tasks efficiently and provide high-level technical support.
This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.
As our 3rd Line IT Engineer, you will:
To succeed as our 3rd Line IT Engineer, you will be:
A proactive and adaptable team player with excellent communication skills. You’ll demonstrate a customer-focused mindset, able to explain complex issues in simple terms and build trust across all levels of the organisation, including executive stakeholders. Strong problem-solving abilities, attention to detail, and a calm, solution-oriented approach under pressure are essential. You should be comfortable managing competing priorities, taking initiative, and working both independently and collaboratively within a fast-paced support environment.
Essential Qualifications, Skills and Experience:
Psychiatry UK: Supporting You
We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.
At Psychiatry UK, we care about what matters to you.
Recruitment Process
At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:
If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at recruitment@psychiatry-uk.com to discuss any adjustments that would support you.
If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.