3rd Line IT Engineer

Psychiatry UK; Camelford; Remote; GBP 42,000 - 52,000; Full time

Job summary

Psychiatry UK is seeking a proactive 3rd Line IT Engineer to provide specialized technical support from a home-based environment. This role involves managing complex technical issues, ensuring IT system operations, and supporting various Microsoft platforms. Join a dedicated team committed to delivering exceptional mental health services in a flexible work environment.

Benefits

Health Cash Plan

Well Hub Subscription

Employee Assistance Programme

Annual Volunteering Day

Enhanced Sickness and Family Leave pay

Length of Service Bonus

Work from Home allowance

Pension options

Qualifications

• Experience in 3rd line support preferred.
• Demonstrate a customer-focused mindset.
• Ability to build trust across all levels.

Responsibilities

• Handle complex issues escalated from 1st/2nd line support.
• Lead root cause analysis and implement solutions.
• Manage OS and application patching.

Skills

Problem Solving

Communication

Proficiency in Microsoft Technologies

Knowledge of AVD support

Knowledge of Microsoft 365

Cloud Platforms Experience

Problem Management

Atlassian Tools Familiarity

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

3^rd Line IT Engineer

United Kingdom (Remote)

Reporting to: IT Service Desk Manager

Remuneration: Competitive salary, dependent upon experience- plus £1000 working from home allowance

Contract Type: Permanent/ 40hours per week

Location: Home-based/various UK meeting locations as required

Closing Date for applications: Tuesday 22nd July*

About Us:

Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.

A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.

The 3rd Line IT Engineer is responsible for handling escalated technical issues and support activities, Problem management, IT system maintenance, and ensuring the smooth operation of IT services. This role requires a detail-oriented mindset to thrive in a dynamic technical environment. Working on complex technical problems, this role requires a proactive individual who can manage multiple tasks efficiently and provide high-level technical support.

This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.

As our 3^rd Line IT Engineer, you will:

• Handle complex issues escalated from 1st/2nd line, including VIP support for executive users.
• Lead root cause analysis and implement solutions to prevent recurring issues. Support major incident resolution and advise the Service Desk team on potential risks.
• Manage OS and application patching, perform daily health checks, and maintain Microsoft backups and security groups.
• Support and maintain Microsoft 365 applications, Entra security groups, MS Intune, Azure Virtual Desktop, MS Teams, and SharePoint administration.
• Support Power Apps and Flows.
• Provide 2nd line cover as needed and participate in a weekend on-call rota.
• adoption of Microsoft productivity tools and create clear technical documentation for internal use.

To succeed as our 3^rd Line IT Engineer, you will be:

A proactive and adaptable team player with excellent communication skills. You’ll demonstrate a customer-focused mindset, able to explain complex issues in simple terms and build trust across all levels of the organisation, including executive stakeholders. Strong problem-solving abilities, attention to detail, and a calm, solution-oriented approach under pressure are essential. You should be comfortable managing competing priorities, taking initiative, and working both independently and collaboratively within a fast-paced support environment.

Essential Qualifications, Skills and Experience:

• Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: Working in a technical support role, with experience in 3rd line support preferred.
• Skills: Strong problem-solving skills, proficiency in Microsoft technologies (Intune, SharePoint, Teams), and excellent communication abilities.
• Proven experience in AVD (Azure Virtual Desktop) support and configuration
• Strong knowledge of Microsoft 365 and Windows environments
• Hands-on experience with cloud platforms (preferably Azure)
• Solid background in Problem Management, with a proactive approach to identifying and resolving root causes
• Familiarity with Atlassian tools, ideally with Atlassian Administration experience
• Willingness to participate in a shared on-call rota

Psychiatry UK: Supporting You

We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.

At Psychiatry UK, we care about what matters to you.

Recruitment Process

At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:

• Application
• Profile review
• Screening conversation
• Competency based interview(s)

If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at [e-mail] to discuss any adjustments that would support you.

If this opportunity excites you, why not apply today? *We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.