3rd Line Infrastructure Engineer - LUNA HSM

ZipRecruiter; Corsham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading service provider in Corsham is seeking a 3rd Line Infrastructure Engineer to provide comprehensive support for estate management, including resolving incidents and configuring Luna HSM devices. The ideal candidate should possess relevant experience in a complex, hybrid environment and be well-versed in various IT operations, ensuring efficient incident management and effective communication skills.

Qualifications

• Hands-on experience with Thales Luna HSM including deployment and configuration.
• Experience managing and maintaining large scale hybrid environments.
• Good understanding of ITIL Service Operations.

Responsibilities

• Provide proactive and reactive support for estate management.
• Respond to service calls and resolve incidents to meet SLA targets.
• Monitor call queue and ensure accurate completion of incident records.

Skills

Experience with Thales Luna Backup HSM

Microsoft Windows Server Operating Systems

ITIL Service Operations

Excellent communication skills

PowerShell familiarity

Education

Technical qualifications (e.g., Microsoft Windows Server)

Tools

VMware/Hyper-V

Job description

Job Description

3rd Line Infrastructure Engineer - Luna HSM
Akkodis are currently working in partnership with a leading service provider to recruit a number of 3rd Line Infrastructure Engineers to join their team in Corsham. As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. This role requires hands-on experience working with Luna HSM including deployment, configuration and maintenance.

Please note you will need to be eligible to attain security clearance once you have started in the position which the company will provide.

The Role

As a 3rd Line Infrastructure Engineer you will provide proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.

The Responsibilities

• Call and incident Management
• Respond to service calls and resolve incidents to ensure SLA targets are achieved
• Increase the First Time Fix rate
• Adhere to escalation procedures
• Assist with technical escalations for other team members
• Monitor call queue and follow up with specialist support teams for resolution
• Utilise the relevant ITSM tool suite to monitor progress of all incidents
• Ensure accurate completion of all incident records and associated paperwork
• Monitor and update the call management system as required
• Assist with SLA reporting

The Requirements

The role requires hands-on experience with Thales Luna Backup HSM 7, Luna Network HSM 7, Luna PED (PIN Entry Device), and Luna Remote PED. Responsibilities include the deployment, configuration, and maintenance of hardware security modules (HSMs) to ensure secure key management and cryptographic operations across enterprise environments.

• Experience managing, maintaining, configuring and troubleshooting large scale hybrid environment
• Experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
• Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change
• Excellent communication, writing, meeting facilitation skills
• Familiarity of PowerShell to accomplish tasks and provide reporting

Desirable

• Technical qualifications, ie Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services
• In depth experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
• Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment
• Management of Microsoft Windows Server within a hybrid environment
• Expert in providing operational support for services including Authentication, Authorization, Access, Federation
• Active Directory deployment/configuration/troubleshooting skills, including Group Policy
• Entra ID authentication service and access control including conditional access policies/enterprise application deployment
• Supporting Microsoft Windows Networking Services such as DNS/DHCP
• Managing Anti-Virus services and reporting

If you are looking for an exciting new challenge to join a leading service provider, please apply now.

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