3rd Line Engineer (Contrcat)

In Technology Group; Hastings; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An MSP is seeking a 3rd Line Support Engineer for a contract position in Hastings, offering a hybrid work environment. This role involves supporting critical incidents, managing technical changes, and acting as an escalation point for junior engineers. The candidate should have over 5 years of experience, particularly within MSPs or IT consultancies, and be available immediately.

Qualifications

• 5+ years' experience in technical support (MSP or customer–facing environment).
• Familiarity with Office 365, networking, and virtualization technologies.

Responsibilities

• Act as the escalation point for Level 1 & 2 engineers.
• Manage and implement technical changes from support tickets and project work.
• Support critical P1 incidents as part of the L3 team.

Skills

Technical support

Office 365 administration

Networking

Virtualisation

Firewalls

Backup

Job description

3rd Line Support Engineer – Contract Position – Hybrid Remote (Hastings)

We have a new requirement for a 3rd Line Engineer to join an MSP, working out of their Hastings office on a hybrid–remote basis. This is an initial 3–month contract with strong potential for extension.

Location: Hybrid Remote – Hastings office (2–3 days onsite)
Start Date: Monday 14th July

Rate: 275/day (inside IR35)
Contract: 3 months initially (likely to extend)
Commitment: Full–time, 5 days a week

Key Skills:

• 5+ years' experience in technical support (MSP or customer–facing environment)
• Office 365 administration (incl. MFA)
• Networking: TCP/IP, VLANs, firewalls, wireless
• Virtualisation: Hyper–V, VMware, AVD, RDS
• Firewalls: Fortigate, Cisco, SonicWall, WatchGuard
• Backup: Azure, Veeam

Key Responsibilities:

• Act as the escalation point for Level 1 & 2 engineers
• Manage and implement technical changes from support tickets and project work
• Support critical P1 incidents and security events as part of the L3 team
• Focus on escalated helpdesk tickets, with occasional support across L2
• Carry out firmware upgrades, infrastructure checks, and project delivery

If you're 3rd Line Engineer, available immediately, and has relevant experience working within an MSP or IT Consultancy environment, please click APPLY!

In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.