3rd Line Engineer

context recruitment; Preston; On-site; GBP 45,000; Full time

Job summary

An exciting opportunity awaits for a skilled 3rd Line Engineer to join a dynamic Managed Services Provider. This role is pivotal as the final escalation point for technical issues, ensuring exceptional service delivery while engaging in diverse project work. You will assist with infrastructure support, including Azure and Microsoft 365, and collaborate with teams to implement innovative solutions. If you are proactive, detail-oriented, and passionate about technology, this is the perfect role for you to thrive in a collaborative environment and make a significant impact.

Qualifications

• Proven experience in infrastructure support with Azure and Microsoft 365.
• Strong problem-solving abilities and excellent communication skills.

Responsibilities

• Serve as the final escalation point for technical issues, ensuring expert resolution.
• Collaborate on project work to deliver innovative IT solutions.

Skills

Infrastructure Support

Problem-Solving Skills

Communication Skills

Attention to Detail

Passion for Technology

Tools

Azure

Microsoft 365

Server Administration

Job description

3rd Line Engineer

Location: Preston, Office-based

About the Role:
An exciting opportunity has arisen for a skilled 3rd Line Engineer to join our Managed Services Provider (MSP) client. As the final escalation point for all technical issues, you will play a pivotal role in ensuring exceptional service delivery while gaining exposure to regular project work (office moves, email/O365 migrations etc.). This position is ideal for a proactive and experienced individual who thrives in a collaborative environment.

Responsibilities:

• Serve as the final point of escalation for technical issues, providing expert resolution.
• Assist with infrastructure support, including Azure, Microsoft 365, server administration, and related technologies.
• Collaborate on project work, contributing your expertise to deliver innovative solutions.
• Ensure smooth functionality and efficiency of IT systems within a managed service framework.

Requirements:

• Proven experience in infrastructure support (e.g., Azure, M365, Server Administration).
• Prior experience working within a Managed Services Provider (MSP) environment.
• Strong problem-solving skills with a meticulous attention to detail.
• Excellent communication skills to liaise with clients and internal teams.
• A passion for technology and continuous learning.

Paying up to 45k, depending on experience.

Must be eligible to work in the UK.