3rd Line Cloud Support Network Engineer - DV Cleared

ZipRecruiter; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment platform is seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team. You will maintain and troubleshoot secure infrastructure, and directly engage with customers and stakeholders while handling technical escalations. Key technical skills needed include knowledge in VCenter NSX-T, Cisco Firepower, and Active Directory.

Responsibilities

• Provide 3rd line network support to a secure, mission-critical environment.
• Monitor Event Management tooling, triage alerts, and escalate where necessary.
• Engage with internal teams, customers, and stakeholders on issue resolution.
• Contribute to service improvement and documentation upkeep.

Skills

Network support

Troubleshooting

Technical escalation handling

Tools

VCenter NSX-T

Cisco Firepower Management Centre

Cisco IOS

Cisco ISE

Juniper Switches & JUNOS

SolarWinds

Active Directory

Windows Servers

Job description

Job Description

3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance

We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.

Key Responsibilities:

• Provide 3rd line network support to a secure, mission-critical environment

• Monitor Event Management tooling, triage alerts, and escalate where necessary

• Engage with internal teams, customers, and stakeholders on issue resolution

• Contribute to service improvement and documentation upkeep

• Shift patterns are 07:00-15:00 and 11:00-19:00

Technical Requirements:

• VCenter NSX-T

• Cisco Firepower Management Centre

• Cisco IOS

• Cisco ISE

• Juniper Switches & JUNOS

• SolarWinds

• Active Directory

• Windows Servers