3rd Line Cloud Support Network Engineer - DV Cleared

Experis - ManpowerGroup; Basingstoke; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading IT services company seeks a 3rd Line Cloud Support Network Engineer in Basingstoke. The role involves maintaining secure infrastructure and troubleshooting network issues, with responsibilities including customer engagement and service improvements. Applicants should be familiar with various technologies such as VCenter NSX-T and Cisco products. Shift patterns apply.

Responsibilities

• Provide 3rd line network support to a secure environment.
• Monitor Event Management tooling and triage alerts.
• Engage with teams on issue resolution.
• Contribute to service improvements.

Skills

Network troubleshooting

Customer engagement

Documentation maintenance

Tools

VCenter NSX-T

Cisco Firepower Management Centre

CISCO IOS

Cisco ISE

Juniper Switches & JUNOS

SolarWinds

Active Directory

Windows Servers

Job description

3rd Line Cloud Support Network Engineer - Must have an Active DV Clearance

We are seeking a 3rd Line Cloud Support Network Engineer to join a dedicated operations team supporting a high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset.

Key Responsibilities:

• Provide 3rd line network support to a secure, mission-critical environment

• Monitor Event Management tooling, triage alerts, and escalate where necessary

• Engage with internal teams, customers, and stakeholders on issue resolution

• Contribute to service improvement and documentation upkeep

• Shift patterns are 07:00-15:00 and 11:00-19:00

Technical Requirements:

• VCenter NSX-T

• Cisco Firepower Management Centre

• Cisco IOS

• Cisco ISE

• Juniper Switches & JUNOS

• SolarWinds

• Active Directory

• Windows Servers