3rd Line Cloud Support Network Engineer

Fujitsu; Basingstoke; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading company as a 3rd Line Cloud Support Network Engineer in Basingstoke, where you will support a high-profile user community. This role involves daily interactions with customers, leveraging advanced IT Service Management Tools and contributing to a collaborative team focusing on innovation. With 25 days of annual leave and a robust benefits package, this opportunity is perfect for those seeking to grow in a purpose-driven environment.

Benefits

25 Days annual leave plus public holidays

Pension – Double matching contributions of up to 10%

Life assurance

Flexible benefits options

Employee discounts

Employee assistance programme

Qualifications

• Experience in a similar 3rd Line support role preferred.
• Demonstrable experience with listed tools and systems.
• Strong communication skills for customer engagement.

Responsibilities

• Assist high-profile users and stakeholders daily.
• Monitor Event Management and triaging tasks.
• Utilize IT Service Management Toolset effectively.

Skills

VCenter NSX-T

Cisco Firepower Management Centre

Cisco IOS knowledge

Cisco ISE

Juniper Switches & JUNOS

SolarWinds

Active Directory

Windows Servers

Education

Background in System Administration

Job description

Fujitsu Basingstoke, England, United Kingdom

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Fujitsu Basingstoke, England, United Kingdom

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Job Description

Role: 3rd Line Cloud Support Engineer

Location: BSN01 (Travel to customer site required)

Working Pattern: Shift Working (0700 – 1500 or 1100 – 1900)

We are looking for a 3rd Line Network Engineer to join our team 2nd and 3rd Line engineers on the Bengal project. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role.

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Network Engineer you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Your Role Will Involve

We are looking for a 3rd Line Network Engineer to join the Bengal Service Operations team. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role.

Your Transferable Skills And Experience

• VCenter NSX-T
• Cisco Firepower Management Centre
• Cisco IOS knowledge
• Cisco ISE
• Juniper Switches & JUNOS
• SolarWinds
• Active Directory
• Windows Servers
  
  

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in System Administration this could be the next opportunity for you.

This role requires candidates to be eligible and willing to undergo a high level of security clearance

Your Benefits

25 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stage.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum / essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion



#DNS

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services, IT Services and IT Consulting, and Software Development

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