3rd Line Cloud Support Network Engineer

Fujitsu; Basingstoke; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading technology company seeks a 3rd Line Cloud Support Engineer to join their Service Operations team in Basingstoke. The role involves supporting high-profile users, utilizing IT service management tools, and requires expertise in networking technologies. Candidates will benefit from flexible working options, extensive annual leave, and a dynamic work environment focused on innovation and inclusion.

Benefits

25 Days annual leave plus public holidays (with 3 flexible days)

Pension with double matching contributions of up to 10%

Life assurance

Company-wide incentive plans

Flexible benefits options

Employee discounts

Employee assistance programme / virtual GP

Qualifications

• Experience with high-profile user communities.
• Eligible for and willing to undergo high-level security clearance.
• Background in System Administration is a plus.

Responsibilities

• Assisting a high-profile user community.
• Engaging daily with customers using IT Service Management Toolset.
• Monitoring Event Management tooling for triage and escalation.

Skills

VCenter NSX-T

Cisco Firepower Management Centre

Cisco IOS knowledge

Cisco ISE

Juniper Switches & JUNOS

SolarWinds

Active Directory

Windows Servers

Job description

Role: 3rd Line Cloud Support Engineer

Location: Basingstoke

Working Pattern: Shift Working (0700 – 1500 or 1100 – 1900)

We are seeking a 3rd Line Network Engineer to join our Service Operations team, supporting high-security projects. Your responsibilities will include assisting a high-profile user community, engaging daily with customers and stakeholders via the IT Service Management Toolset, and monitoring Event Management tooling for triage and escalation.

Our mission is to make the world more sustainable by building trust through innovation. As a 3rd Line Network Engineer, you will contribute to this goal by working with new technologies within a collaborative team environment that values idea-sharing to improve service quality.

Your role will involve:

• Supporting high-profile user communities
• Utilizing IT Service Management Toolset for daily operations
• Monitoring and triaging Event Management tooling

Your transferable skills and experience:

• VCenter NSX-T
• Cisco Firepower Management Centre
• Cisco IOS knowledge
• Cisco ISE
• Juniper Switches & JUNOS
• SolarWinds
• Active Directory
• Windows Servers

Please note: Even if you do not meet all the listed requirements, we encourage you to apply. We are committed to investing in your career development, especially if you have transferable skills or a background in System Administration.

This role requires candidates to be eligible for and willing to undergo a high level of security clearance.

Your benefits include:

• 25 Days annual leave plus public holidays (with 3 flexible days)
• Pension with double matching contributions of up to 10%
• Life assurance
• Company-wide incentive plans
• Flexible benefits options such as additional holidays, travel, dental, critical illness coverage, and more
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment process

The recruitment involves a single stage. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum criteria. Contact [e-mail] to apply through the Disability Confident scheme.

Achieve together

We are recognized as an inclusive employer: Certified as a Disability Confident Leader, listed among Times Top 50 Employers for Gender Equality, Top 75 for Social Mobility, accredited with the Living Wage Foundation, and signatories of the Race at Work Charter. We also adhere to United Nations standards for LGBTI+ and are a Stonewall Top 100 Employer.

Our hybrid work environment supports your individuality. Our diversity networks foster an inclusive culture that drives innovation.

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