3rd Line Cloud Engineer

Fujitsu; Basingstoke; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading technology company is seeking a 3rd Line Cloud Engineer to join a dynamic team in Basingstoke. This role involves supporting high-profile clients and utilizing cloud technologies for incident management and service delivery. Applicants should have substantial experience with VMware products and cloud administration.

Benefits

26 Days annual leave plus public holidays

Double matching contributions pension scheme

Life assurance

Companywide incentive plans

Flexible benefits options

Employee discounts

Employee assistance programme

Qualifications

• Experience with VMware and cloud technologies.
• Ability to manage incidents and assist users effectively.
• Experience in cloud administration tools and scripting.

Responsibilities

• Monitor systems and respond to incidents through a structured process.
• Manage cloud infrastructure using relevant tools.
• Document work processes and ensure compliance with change management.

Skills

Cloud Administration

Critical thinking

Problem-solving

Technical Leadership

VMware experience

Automation & Scripting

Tools

VMware products

Event Management Tooling

Microsoft Windows Server

MECM

PowerShell

vCloud Director

Job description

Job Description

Role: 3rd Line Cloud Engineer
Location: Basingstoke - 5 Days Customer Site
Working Patttern: Shift Working (0700 - 1500 and 1100 - 1900 on a Weekly Rotating Pattern)

We are looking for a 3rd Line Cloud Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stakeholders utilising the IT Service Management Toolset and associated cloud (compute & storage) technologies.
3rd Line Cloud Engineer

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service.

Your role will involve:

We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks:
• Responding to escalations from 2nd Line Daily checks
• Extensive work with VMware products
• Carrying out a readiness assessment for new releases entering service from the Engineering Team
• Producing and maintaining documentation such as (Work Instructions and Patching Schedules).

Key skills and experience:
• Cloud Administration (e.g. Broadcom: SDDC Manager, vCenter, ESXi)
• Event Management Tooling (e.g. SCOM)
• Critical thinking and problem-solving skills
• The ability to take on Technical Leadership activities

Your transferable skills and experience:
• Significant VMware experience
• Cloud Administration (e.g. Broadcom: vCloud Director)
• Event Management Tooling (e.g. Aria Operations)
• Automation & Scripting (e.g. PowerShell)
• Server Administration (e.g. Microsoft Windows Server)
• Software Distribution (e.g. MECM)
• ITSM Tooling & Processes

Your benefits:

26 Days annual leave plus public holidays (3 flexible)
Pension - Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work - employee discounts
Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stage.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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