3rd Line Cloud Engineer

ZipRecruiter; Basingstoke; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company is seeking a 3rd Line Cloud Engineer based in Basingstoke. You'll join a dynamic team to enhance cloud services and manage incident responses. Key roles include VMware product management, cloud administration, and collaborating within a supportive team environment. The position offers extensive benefits including generous annual leave, pension matching, and flexible perks, promoting a people-centric work culture.

Benefits

26 Days annual leave plus public holidays

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Flexible benefits

Employee discounts

Employee assistance programme / virtual GP

Qualifications

• Significant VMware experience required.
• Experience in Cloud Administration and Event Management Tooling preferred.
• Must demonstrate critical thinking and problem-solving capabilities.

Responsibilities

• Monitor and respond to incidents through the Incident Process.
• Perform planned activities via Change Management Process.
• Maintain documentation such as Work Instructions and Patching Schedules.

Skills

Cloud Administration

Critical thinking

Problem-solving

Technical Leadership

VMware experience

Event Management Tooling

Automation & Scripting

Server Administration

ITSM Tooling & Processes

Job description

Job Description

Role: 3rd Line Cloud Engineer

Location: Basingstoke - 5 Days Customer Site

Working Pattern: Shift Working (0700 – 1500 and 1100 – 1900 on a Weekly Rotating Pattern)

This role requires candidates to be eligible and willing to undergo a high level of security clearance.

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Cloud Engineer, you will deliver value for our customers by exploring new technologies within a team that values collaboration and operates in a constantly changing environment to build a better service.

Your role will involve:

We are looking for a 3rd Line Cloud Engineer to join a small, dynamic team of 2nd and 3rd Line engineers. Your responsibilities will include carrying out planned activities via a Change Management Process, monitoring systems using Event Management tooling, and responding to incidents through the Incident Process, including incident triage and escalation via the Service Management Team. Examples of tasks include:

• Responding to escalations from 2nd Line Daily checks
• Extensive work with VMware products
• Carrying out readiness assessments for new releases entering service from the Engineering Team
• Producing and maintaining documentation such as Work Instructions and Patching Schedules

Key skills and experience:

• Cloud Administration (e.g., Broadcom: SDDC Manager, vCenter, ESXi)
• Event Management Tooling (e.g., SCOM)
• Critical thinking and problem-solving skills
• Ability to take on Technical Leadership activities

Your transferable skills and experience:

• Significant VMware experience
• Cloud Administration (e.g., Broadcom: vCloud Director)
• Event Management Tooling (e.g., Aria Operations)
• Automation & Scripting (e.g., PowerShell)
• Server Administration (e.g., Microsoft Windows Server)
• Software Distribution (e.g., MECM)
• ITSM Tooling & Processes

Your benefits:

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Flexible benefits such as increased holidays, travel, dental, critical illness, and more
• Perks at work – employee discounts
• Employee assistance programme / virtual GP

Recruitment process:

The recruitment process consists of one stage.

We are a confident employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Confident Interview Scheme.

Achieve together:

We are recognized as a responsible and inclusive employer: Certified Confident Leader, Times Top 50 employer for Equality, Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and a signatory of the at Work Charter. We are committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people-centric: Our hybrid work environments enable you to Be Completely You. Our active, people-led Inclusive Community networks support our innovative approach to #LifeAtFujitsu and #DNS.