3PL SME, Logistics Operations

Stryker Group; Newbury; Hybrid; GBP 32,000 - 53,000; Full time

Job summary

Stryker is seeking a 3PL SME for Logistics Operations in Newbury, UK. This 12-month maternity-cover, on-site role serves as the primary liaison between Stryker and its 3PL partner, ensuring operational efficiency and regulatory compliance across multiple systems.

Responsibilities include KPI review, daily calls with 3PL teams, Gemba walks, and inventory integrity. Strong communication, IT literacy, and knowledge of ERP systems are essential.

Qualifications

• Essential: High School/ Diploma / GCSEs (or equivalent).
• Desirable: Further education (college or university).
• English speaking with professional working proficiency in English.

Responsibilities

• Serve as primary contact between Stryker and 3PL warehouse operations, ensuring alignment on priorities and performance.
• Lead daily calls with 3PL operations teams to review KPIs and set daily objectives.
• Conduct regular Gemba walks to assess efficiency and identify improvements.
• Monitor KPI performance and hold 3PL accountable for service levels.
• Troubleshoot and resolve operational issues including system-related discrepancies and regulatory challenges.
• Ensure accurate inventory alignment between Stryker's Oracle system and 3PL’s enterprise systems.
• Collaborate with Supply Planning to resolve shortages and optimize shipments.
• Oversee MDR stock reintegration into active inventory.
• Develop SOPs, training plans and improve processes to enhance quality and compliance.
• Coordinate inventory compliance activities and subinventory/locator management.

Skills

IT literate

Communication skills

Microsoft Office

Operations management

Logistics knowledge

Regulated industry

Team player

Problem-solving

Education

High School Diploma or equivalent

Further Education

Proficiency in English

Tools

ERP systems

Job description

3PL SME, Logistics Operations

12 Month, Maternity Cover

Newbury, UK - On-Site Position

The 3PL SME is responsible for coordinating activities that enable the logistics operations process operating model while also serving as a first point of contact between Stryker Logistics Operations stakeholders and its third-party logistics (3PL) partner. Acting as the primary liaison between the two organizations in respect to the daily operations, this role ensures operational efficiency, regulatory compliance, and optimal inventory management across multiple systems. Additionally, the position provides subject matter expertise (SME) on warehouse logistics, human tissue regulatory compliance activities, and business process improvement.

Key Activities & Responsibilities:

3PL Management & Operational Oversight:

• Serve as the primary point of contact between Stryker and 3PL warehouse operations, ensuring alignment on operational priorities and performance.
• Lead daily calls with 3PL operations teams to review KPIs and set daily objectives.
• Conduct regular Gemba walks to assess operational efficiency and identify areas for improvement.
• Monitor and enforce KPI performance, holding the 3PL accountable for service levels.
• Troubleshoot and resolve operational issues that arise within the 3PL operations, including system-related discrepancies and regulatory challenges.
  

Inventory & Systems Management:

• Ensure accurate inventory alignment between Stryker's Oracle system and the 3PL’s enterprise systems.
• Work closely with the 3PL operations leadership team to resolve discrepancies and maintain inventory integrity across both platforms.
• Collaborate with Stryker's Supply Planning team to communicate logistics priorities and resolve supply chain issues, including under- and over-delivered shipments.
• Oversee the release and reintegration of MDR (Medical Device Regulation) stock into active inventory.
  

Process Improvement/ Process Operating Model:

• Serve as Process Owner for Logistics Operations processes/ training materials. Develop and refine Standard Operating Procedures (SOPs), work instructions and training plans to optimize logistics operations’ quality and compliance.
• Identify and implement lean process improvements to enhance efficiency and reduce operational waste.
• Address quality and regulatory issues from an operational perspective, collaborating with relevant stakeholders to ensure compliance.
• Coordinate logistics operations inventory compliance activities in collaboration with relevant stakeholders. This includes ensuring Oracle programs are in place to facilitate all stock accuracy actions (Picking exception, Cycle count etc) and relevant subinventory& locator management activities (e.g. DAR/ EXP/RTS etc)
• Support and drive UK waste reporting initiatives in line with regulatory requirements.
• Collaborate with key stakeholders such as Sales and Marketing, Supply Chain Planning, Logistics operations to ensure new product launch readiness for all products to be introduced into UK/ Ire market
• Support ad-hoc tasks that enable the UK Logistics Operations to achieve best in class business process operating model

Additional Responsibilities:

• Provide ad hoc support to internal Stryker teams requiring logistics expertise.

What you will need:

Education

• Essential: High School/ Diploma / GCSE's (or equivalent)
• Desired: Further Education i.e. College or University
• English speaking (Professional Working Proficiency in English communication)

Experience

Essential:

• Experience of working within a team.
• Experience of working to tight deadlines.
• Excellent communication skills
• Can demonstrate a high level of problem-solving skills
• Must be IT literate and efficient in an administrative environment. Well versed in Microsoft Office tools
• Knowledge of Operations management processes & general logistics
• Experience of the Medical Device, Pharmaceutical, healthcare or other regulated industry

Desirable:

• Previous experience using Enterprise Resource Program systems (ERP) in similar role
• Previous experience inspecting manufactured goods or assembling instrumentation gained from within a manufacturing/ logistics process.
• Previous experience conducting dimensional and electrical inspection of sub-assemblies, final systems assemblies or instrumentation. Prior knowledge of interpreting prints and bill-of-materials lists in approving or rejecting in-process, final assemblies or instrumentation.
• Previous experience conducting dimensional and electrical inspection of sub-assemblies, final systems assemblies or instrumentation. Prior knowledge of interpreting prints and bill-of-materials lists in approving or rejecting in-process, final assemblies or instrumentation.

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United Kingdom Pay Ranges:

• United Kingdom: £31,800 - £52,900 GBP Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker's comprehensive benefits package.

If you'd like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.