3PL Program Manager, Global Procurement Shared Services

ENGINEERINGUK; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a 3PL Program Manager to enhance procurement operations. This role involves managing logistics providers, optimizing performance, and collaborating with various teams to improve service levels. You will lead projects aimed at enhancing customer experience and ensuring efficient processes. Join a dynamic team that values diversity and innovation, where your skills will directly impact operational excellence and customer satisfaction. If you're ready to take on a challenging and rewarding role in a fast-paced environment, this opportunity is for you.

Qualifications

• Bachelor's degree required.
• Advanced Excel skills and SQL knowledge are essential.
• Experience in program or project management is necessary.

Responsibilities

• Manage performance and costs of External Fulfillment Logistics provider.
• Monitor customer experience and develop KPIs with 3PL.
• Contribute to process improvements and cost optimization initiatives.

Skills

Project Management

Data Analysis

Stakeholder Management

Process Improvement

Cross-functional Collaboration

Education

Bachelor's Degree

Tools

Excel

SQL

Job description

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3PL Program Manager, Global Procurement Shared Services

Sector: Project and Program Management, Supply Chain and Procurement
Role: Manager
Contract Type: Permanent
Hours: Full Time

DESCRIPTION

Global Procurement Shared Services supports EU Retail Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support.

This role includes interfacing with the Third Party Logistics (3PL) providers and being the main Point of Contact for all internal teams such as Transportation, External Fulfillment, Retail, and Supply Chain. The main tasks include management, control, and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers.

The 3PL Operations Manager will be responsible for both launch and improvement projects in this space, with both Amazon internal stakeholders and the 3PL, and will contribute to the development of Amazon's flexible & customer-centric fulfillment.

This role can be based in one of three locations - Barcelona, London, or Luxembourg.

Key job responsibilities

1. Manage and control performance, cost, and capacity of External Fulfillment Logistics provider (3PL)
2. Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
3. Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
4. Prioritize projects and software feature requests, evaluate and set stakeholder expectations
5. Ensure for each integration that requirements and resources both internal / external are available to deliver success
6. Work closely with technical development teams to deliver features which are customer-focused, scalable, auditable, and iteratively developed
7. Possess a combination of practical and intellectual skills and an ability to shift and adapt to different tasks that vary between complex analyses and hands-on project and operations management
8. Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale
9. Willingness to travel to EU sites

About the team

GPCS is a global team responsible for procurement and supply chain activities such as forecasting, demand planning, and ordering for non-inventory goods and services. We prioritize our operations customers while developing strong relationships with suppliers and key stakeholders across the Global Procurement Organization and other Amazon businesses. Our team centralizes non-inventory processes in order to drive standardization, cost reduction, and efficiencies, and provide consistent support to stakeholders.

BASIC QUALIFICATIONS

1. Bachelor's degree
2. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
3. Experience working cross-functionally with tech and non-tech teams
4. Experience defining program requirements and using data and metrics to determine improvements
5. Experience in program or project management
6. Experience implementing repeatable processes and driving automation or standardization
7. Experience defining and executing program requirements

PREFERRED QUALIFICATIONS

1. Experience in driving end-to-end delivery, and communicating results to senior leadership
2. Experience leading process improvements
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
4. Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.