3DX Application Support Consultant

XD Innovation; Reading; On-site; GBP 52,000 - 78,000; Full time

Job summary

XD Innovation in Reading, United Kingdom, is seeking an Application Support Engineer to join an engineering applications team for aerospace and high-value manufacturing users. You will provide functional and technical support across CATIA V5, VPM and related tools, manage incidents, and help drive enhancements to improve engineers' day-to-day work.

You will work hands-on with scripting, licensing, data reconciliation and interface monitoring, ensuring critical interfaces and services stay

Qualifications

• Proven experience supporting CATIA V5 in engineering/manufacturing, aerospace preferred.
• Working knowledge of ENOVIA VPM and product structure concepts.
• Understanding of SAP-to-PDM/PLM data integration, especially material, BOM and document data.
• Hands-on scripting and troubleshooting with CATIA VBA, PowerShell and SQL.
• Comfortable working in UNIX/Linux environments.
• Experience of licence and user account administration for CAD applications.
• Solid ITIL-style incident, request and change management experience.
• Clear communicator, able to translate issues into technical fixes.

Responsibilities

• Manage and resolve incidents and service requests across all supported engineering applications, working to agreed SLAs.
• Support and reconcile document, material, product assembly and product structure data between SAP and VPM.
• Provide functional and technical support to engineering users on CATIA V5, VPM and Q-Checker, including workbenches such as Advanced Mechanical Design, Electrical Harness Installation and FTA.
• Troubleshoot, maintain and update CATIA macros, and contribute to macro improvements.
• Administer software licences, including allocations, renewals and usage monitoring.
• Create, maintain and support CAD user accounts and access permissions.
• Monitor engineering interfaces, shared data transfers and load balancers; support deployments.
• Investigate and resolve technical issues using UNIX, PowerShell, SQL and CATIA VBA.

Skills

CATIA V5

ENOVIA VPM

SAP-PDM/PLM

UNIX/Linux

CATIA VBA

PowerShell

SQL

ITIL

Q-Checker

3DCS

CATIA Composer

CAVA

RAMSIS

3DEXPERIENCE

Tools

CATIA VBA

PowerShell

SQL

3DCS

CATIA Composer

CAVA

RAMSIS

3DEXPERIENCE

SharePoint

Job description

We're looking for an Application Support Engineer / Consultant to join an engineering applications support team serving a large aerospace and high-value manufacturing user base. You'll provide functional and technical support across CATIA V5, VPM and a wider suite of engineering tools, keep critical interfaces and services running, and help deliver enhancements that improve how engineers work day to day.

This is a hands-on role suited to someone who understands both the engineering user's perspective and the technical plumbing underneath: integrations, licensing, scripting and data reconciliation.

Key responsibilities

• Manage and resolve incidents and service requests across all supported engineering applications, working to agreed SLAs.
• Support and reconcile document, material, product assembly and product structure data between SAP and VPM.
• Provide functional and technical support to engineering users on CATIA V5, VPM and Q-Checker, including workbenches such as Advanced Mechanical Design, Electrical Harness Installation and Functional Tolerancing & Annotation (FTA).
• Troubleshoot, maintain and update CATIA macros, and contribute to macro improvements.
• Administer software licences, including allocations, renewals and usage monitoring.
• Create, maintain and support CAD user accounts and access permissions.
• Support wider engineering applications including 3DCS, CATIA Composer, CAVA and RAMSIS.
• Support engineering data transfer (DTN) and related SharePoint collaboration platforms.
• Monitor application services, interfaces, scheduled jobs and infrastructure components, including XCAD, SAP-VPM interfaces and load balancers.
• Carry out deployments and maintenance activities on engineering repositories.
• Investigate and resolve technical issues using UNIX, PowerShell, SQL and CATIA VBA.
• Support business improvement initiatives, enhancements and project demands, such as title block updates and macro enhancements.

Essential skills and experience

• Proven experience supporting CATIA V5 in an engineering or manufacturing environment, ideally aerospace or defence.
• Working knowledge of VPM (ENOVIA VPM V4 or similar PDM) and product structure concepts.
• Understanding of SAP-to-PDM/PLM integration, particularly material, BOM and document data.
• Hands-on scripting and troubleshooting with CATIA VBA, PowerShell and SQL.
• Comfortable working in UNIX/Linux environments.
• Experience of licence and user account administration for CAD applications.
• Solid ITIL-style incident, request and change management experience.
• Clear communicator, able to support engineers directly and translate issues into technical fixes.
• Q-Checker configuration or support.
• Exposure to 3DCS, CATIA Composer, CAVA or RAMSIS.
• Experience with Electrical Harness Installation or FTA workbenches.
• Experience monitoring interfaces, scheduled jobs and load-balanced application services.
• Familiarity with 3DEXPERIENCE or other modern PLM platforms.