388 - Bespoke Applications Support Consultant - Leeds - £20-24k

Interface Recruitment UK; Leeds; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a Bespoke Applications Support Consultant to enhance their Business Intelligence product support. In this dynamic role, you will manage the Helpdesk, ensuring swift solutions for customer inquiries while working collaboratively with your team. Your expertise in BI applications and helpdesk software will be pivotal in delivering exceptional service. This position offers a unique opportunity to grow within a fast-paced environment and contribute to a product that empowers businesses to make informed decisions. If you're ready to take on a rewarding challenge, this role is perfect for you.

Qualifications

• 2+ years in a Helpdesk role with experience in BI applications.
• Ability to manage support desk and communicate effectively.

Responsibilities

• Manage the Helpdesk, logging and responding to customer calls.
• Learn and use the BI product to an expert level.

Skills

Helpdesk Software

SQL PL/SQL

Written communication

Problem solving

Time management

Commercial awareness

Ability to learn quickly

Tools

Jira

Microsoft SQL Server

Oracle

IBM

Sybase

MySQL

PostgreSQL

Hadoop

Amazon

Job description

388 – Bespoke Applications Support Consultant – Leeds – £20-24k

My clients data visualisation software enables people to make faster and better decisions and with a growing requirement to make rapid sense of ever burgeoning information, the demand for Business Intelligence is growing exponentially and presents them with a wonderful market opportunity.

Enabling Better Decisions is the compelling reason why people buy their product as it makes their businesses more effective and it is at the heart of their proposition to prospects and customers alike.

This role is responsible for providing support for the BI product.

Responsibilities:

1. Managing the Helpdesk, logging and responding to calls to deliver swift solutions to the customer.
2. Work within a scheduled support desk system.
3. Manage the support help desk at all times ensuring calls are dealt with swiftly and professionally.
4. Learn and use the BI product to an expert level.
5. To report progress to the Product Director on a regular basis.
6. To ensure that inter-team dependencies are communicated to the Product Director.
7. To work co-operatively with others in the team to ensure milestones are consistently achieved.
8. To share knowledge and information with the team and peers.
9. Communicate any customer issues to the internal customer account manager.

Experience:

2+ years’ experience in a Helpdesk role.

Knowledge:

Any Knowledge of Business Intelligence applications, i.e., Qlikview, Tableau, MS Reporting Services, Business Objects, Cognos etc.

Exposure and knowledge of BI tools would be beneficial.

Skills:

Helpdesk Software – Jira, SQL PL/SQL (Databases Microsoft SQL Server, Oracle, IBM, Sybase, MySQL, PostgesSQL) NoSQL (Hadoop, Amazon)

Written communication, problem solving, time management/self-organisation, and commercial awareness.

Ability to pick up new skills quickly and to be able to work in a fast moving, demanding environment.