367132 – Communications Operator Shifts

Carrington Blake Recruitment; St Asaph; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading organization as a Communications Operator in St Asaph, where you’ll engage daily in responding to emergency and non-emergency calls. This role offers a unique opportunity to impact the community by providing essential services, requiring strong communication skills and the ability to stay calm under pressure. Adequate training will be provided, and a shift schedule allows for work-life balance. Welsh skills are essential for this bilingual position.

Qualifications

• Good communication skills and ability to work in teams.
• Typing speed of 25-30 wpm.
• Intermediate computer literacy.

Responsibilities

• Answer 999 and non-emergency calls while managing expectations.
• Provide advice and support as necessary during calls.
• Record intelligence and identify information for policing operations.

Skills

Communication Skills

Problem Solving

Teamwork

Geographical Knowledge

Education

NVQ Level 3 or equivalent

Tools

Windows Systems

Job description

Our Force Control room based in St Asaph is where ourCommunications Operatorsanswer 999 calls and non-emergency 101 calls, as well as sending police officers to incidents across North Wales. Our operators are hard at work 24 hours a day, 7 days a week, 365 days a year keeping North Wales safe.

The role of a North Wales PoliceCommunications Operator, is one of the most rewarding and varied roles you are ever likely to have. This rewarding career offers an opportunity to play a pivotal role in the force and join a unique profession where you can really make a difference and take a great sense of pride in doing so. No two days are the same for our Communication Operators, one minute you could be taking the details of a missing person and the next you could be sending officers to reports of a robbery in progress.

Initial investigation– you will be trained to ask initial questions to establish the risk/severity and if there are any lines of enquiry or investigation such as evidence, or forensic opportunities. You will manage expectations of the reporting person providing crime reduction advice and reassurance.

Partners– you will work with other emergency services and partner agencies, supporting the work they do and arranging for police involvement where this is needed.

Advice– many of the non-emergency calls received are resolved by our communication operators. This could be through offering advice or signposting members of public to more appropriate agencies when it is not a matter dealt with by the police. With each contact you will be managing expectations advising what police can and cannot do.

Recording intelligence– from information given by our communities you’ll be identifying and recording information to share with other parts of the organisation, to inform our future policing operations.

Service delivery– you will be part of a professional team who deliver a good service by being focused and alert to deal with whatever the next call could bring and dealing with sometimes constant calls to a professional standard.

Shift Patterns

You will be part of a shift rota, pre-planned for 32 weeks in advance if you are full time worker and pre-planned 64 weeks in advance if you are a part time worker, providing you with ample time to pre-plan your calendar to fit in your personal life alongside your profession.

The core shift pattern is 4 on, 4 off (10,11 and 12 hour shifts, 2 days followed by 2 nights).

Example shift pattern;

Day	Shift Pattern
1	7am – 7pm
2	7am – 7pm
3	7pm – 7am
4	7pm – 7am
5	Rest Day
6	Rest Day
7	Rest Day
8	Rest Day

times and shifts will vary

For the first 6 weeks within the role, you will undertake full time training from Monday to Friday in either St Asaph or Force HQ in Colwyn Bay, to ensure you are fully confident in undertaking this unique position.

To be considered for the role you will need to evidence in your application;

• You have an NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
• You can type around 25 – 30wpm.
• You have good communication skills together with the ability to work well in a team environment or on your own initiative.
• You are computer literate to an intermediate level together with windows systems and/or relevant experience.
• You have the ability to evidence problem solving skills.
• You have the ability to remain calm in stressful situations.
• You have good geographical knowledge of North Wales.

North Wales Police are a bilingual organisation and for this role, you’ll need to demonstrate a minimum of level 4 Welsh skills. You can find out more by visiting ourWelsh Language Resources Page.

If you think this job role is for you, please send your CV to [e-mail]