32hr E-Commerce Assistant, Selfridges London

KURT GEIGER; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a fast-paced and energetic team at a leading footwear brand, where you will play a pivotal role in enhancing ecommerce operations. This position focuses on maintaining high stock accuracy during daily processes, supporting overall efficiency. With a commitment to personal development and a vibrant work culture, you'll thrive in your role while contributing to the team's success.

Benefits

Competitive salary

Attractive discounts

Summer hours promoting work-life balance

Friendly and vibrant work environment

Qualifications

• Maintain a commercial mindset.
• Seek new learning opportunities for personal development.
• Show passion for products.

Responsibilities

• Oversee the daily online pick process and ensure stock accuracy.
• Provide daily feedback to the Ecom Operations Manager.
• Support personal shopping requests to enhance customer experience.

Skills

Communication

Team Player

Problem Solving

Attention to Detail

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers has been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing good energy and love for our community and the many ways we express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Job Purpose: To support the efficiency of the ecommerce department, overseeing the daily pick process and maintaining high accuracy for all stocks sent out on loan.

Operations

1. Responsible for the daily online in-store pick process, including collecting orders, QC checking, prioritizing same-day orders, and system transfers.
2. Send end-of-day reports to senior management with overall totals for further investigation.
3. Provide daily feedback to the Ecom Operations Manager to ensure 100% accuracy regarding out-of-stocks and potential abandonments.
4. Oversee the picking process for styling, editorial, and marketing photo-shoot loans, ensuring adherence to limits.
5. Process daily returns, update trackers, and chase outstanding loans to meet limits.
6. Audit stock on loan monthly and before stock takes.
7. Communicate daily with the Ecom Operations Manager regarding discrepancies, issues, and queries.
8. Ensure stock movement accuracy across all platforms.
9. Support stock loss prevention and stock take preparations.
10. Ensure returns are accepted and recorded properly, liaising with Customer Service and Click & Collect teams.
11. Handle returned loaned products in non-saleable condition, raising invoices for damages.
12. Support personal shopping requests, including picking and delivering shoes to the Selfridges lounge.
13. Build and maintain relationships with the host store for efficient processes.
14. Aim to achieve abandonment targets of under 2% cancellations.
15. Demonstrate excellent communication and strong relationships with host stores.
16. Model company values and culture in interactions with customers, management, and employees.
17. Initiate ideas and implement procedures to improve operations.

Behaviors

1. Maintain a commercial mindset to respond to operational needs.
2. Support roles across all floors as needed, understanding the business as one.
3. Be a team player, always available to customers and colleagues.
4. Seek new learning opportunities for personal development.
5. Show passion for products.
6. Support and collaborate on change initiatives.
7. Exemplify the company's DNA and values.

Ad-Hoc Responsibilities

• Support CCE and peak period planning for the department.

KPI's

• Maintain abandonment rate below 2%.
• Meet weekly capacity of 150 styling/editorial/loan requests.
• Track and communicate daily discrepancies in online returns.
• Report damaged returns for monthly reconciliation.
• Offer a competitive salary and attractive discounts.

Our Culture

We are an energetic, fast-paced brand that embraces progress and innovation. Hard work is rewarded with new opportunities at every level, and kindness is celebrated. Our summer hours promote work-life balance. We prioritize wellbeing by fostering a friendly, vibrant social environment for our talent to thrive.

Our Stores

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal, distributed in hundreds of cities worldwide. We operate over 70 standalone stores in the UK, including a flagship on London Oxford Street, and in over 400 stores globally. Our retail partners include some of the world's most renowned department stores.