32hr E-Commerce Assistant, Selfridges London

KURT GEIGER; London; On-site; GBP 22,000 - 32,000; Full time

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

To support the efficiency of the ecommerce department, the day to day running of the in-house pick process as well as controlling / maintaining high level accuracy for all stocks sent out on loan.

Operations

• Responsible for the daily online in store pick process, from collecting orders.
• QC checking / Prioritizing same day orders as well as transferring orders from the system.
• Sending end of day reports to senior management with overall totals to be further investigated.
• Daily feedback to Ecom operations Manager to ensure 100% accuracy with regards to out of stocks and potential abandonments.
• Responsible for the overall picking process for all Styling/Editorial/Marketing photo-shoot loans, ensuring agreed limits are adhered to.
• Processing daily returns, updating trackers as well as chasing any outstanding loans to ensure agreed limits are consistently met.
• Audit of stock on loan once a month, twice a month before stock take.
• Daily communication with Ecom Operations Manager allowing daily feedback to KG digital team and Host store regarding any discrepancies/issues/general queries.
• Ensure accuracy across all platforms of stock movement within stock on loan branches.
• Take ownership and support with stock loss prevention and stock take preparation.
• Responsible for ensuring all returns are accepted and recorded properly - liaising with Customer service and Click and collect teams - Feeding back to line management.
• Handling all loaned products that are returned in a non-saleable condition, allowing invoices to be raised to the relevant department for the damage.
• Supporting with Personal shop requests with regards to picking / delivering the shoes to the Personal Shopping lounge in Selfridges.
• Working closely/building relationships with host store to ensure an efficient and seamless process.
• Working towards achieving outstanding abandonment targets of under 2% cancellations.
• Demonstrate excellent communication and strong Host Store relationships.
• Model the company competencies, values and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees.
• Initiating own ideas and rolling out procedures.

Behaviors

• Demonstrate a commercial mindset and outlook to stay responsive to all operational needs.
• Understand the business as one and be readily available to support in similar roles across all floors on an ad-hoc basis.
• Be a team player.
• Always available to both customers and team.
• Actively drive own development by seeking new learning opportunities.
• Demonstrate a passion for product.
• Collaborate and support change.
• Role model DNA.

Ad-Hoc

• Support CCE and Peak temp organisation and planning for your department.

KPI's

• Abandonment target of 2% for all store cancellations.
• Styling/Editorial/Ad hoc loans to meet 150 capacity total on a weekly turnaround basis.
• Online returns - daily discrepancies tracked and communicated.
• Damaged returns isolated and reported for monthly reconciliation.

Our Culture

We're an energic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work-life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

Our Stores

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop-ups, our retail partners include some of the world's most famous department stores.