30 hour part time Receptionist

NHS; Church Stretton; On-site; GBP 12,000 - 20,000; Part time

Job summary

A busy medical practice in Church Stretton is looking for a Part Time Receptionist to join their friendly team. The role involves managing front desk operations, answering calls, and assisting patients. Ideal candidates should possess excellent communication skills and a flexible approach to their work. Training will be provided for the right applicant.

Qualifications

• Good standard of general education required.
• GCSE Mathematics is essential.
• Experience in customer service and using computerised systems is beneficial.

Responsibilities

• Greet patients and visitors courteously.
• Answer incoming telephone calls and document accordingly.
• Book, amend, and cancel patient appointments.

Skills

Communication skills

Time Management

Interpersonal skills

Education

GCSE Mathematics

Good standard of general education

Job description

We are looking for an enthusiastic and resilientperson to join our friendly Reception team working on the phones and front deskin a variety of tasks essential to the running of a busy Medical Practice.

Main duties of the job

Applicants will need a pleasant, approachable manner,be a team player, have computer skills, good communication skills and theability to remain calm whilst busy.Whilst previous experience of working in a Primary Care, healthcare orcustomer service environment would be an advantage, it is not essential. Appropriate training will be provided for theright applicant.

Hours to be worked are negotiable, but the successfulapplicant will be required to work 30 hours across the week. Interviews will be held on 10 July 2025.

About us

Church Stretton Medical Practice is situated near Cardingmill Valley and the Stretton Hills. With approximately 7,200 patients registered it is a busy but friendly place to work.

We are a 6 GP partner, 1 salaried GP practice with a strong nursing and HCA team ably supported by the non-clinical team. We are a friendly and professional team.

Job responsibilities

Job description

Job responsibilities

Part Time Receptionist

JOB TITLE:

PART TIME RECEPTIONIST

HOURS:

30

RESPONSIBLE TO:

Practice Manager / ReceptionSupervisor

JOB PURPOSE:

Greet patients and visitors in an efficientand courteous manner

Provide an effective and polite telephoneenquiry service

Proactively communicate information betweenrelevant patients, doctors and other healthcare professionals

MAIN DUTIES AND RESPONSIBILITIES

1.

Greetpatients and visitors to the practice.

2.

Bookin patients and visitors in line with practice appointment and visitorsprocedures.

3.

Respondto and/or direct all patient and visitor requests accordingly.

4.

Answerincoming telephone calls, ensuring calls are documented and redirectedaccordingly.

5.

Ensurethe computerised appointment system is up-to-date.

6.

Book,amend and cancel patient appointments.

7.

Ensurereception and clinical areas are ready for each session.

8.

Registernew patients on the computer system.

9.

Ensureup-to-date maintenance of patient information, both computerised and manual.

10.

Distributecompleted prescriptions.

11.

Chaperonepatients where necessary.

12.

Bethe Practice first point of contact for anything EMIS related.

13.

Checkthat answering machine service has correctly switched to night service atclose of practice each day.

14.

Maintainpatient confidentiality at all times and comply with all aspects of DataProtection Act.

15.

Maintainsecurity of building at all times (unlock building in the morning and checkand lock all windows and lock all internal and external doors at night,setting alarm if last out).

16.

Followpractice procedures in the event of a fire.

17.

Undertakestatutory and mandatory training.

18.

Attendand participate in meetings as required.

19.

Thisjob description is not exhaustive and may be adjusted periodically afterreview and consultation. You will also be expected to carry out anyreasonable duties which may be requested from time-to-time.

20.

Worksafely at all times and in accordance with Legislative requirements andPractice Policy and Procedures.

Person Specification

Qualifications

• Good standard of general education
• GCSE Mathematics
• NVQ in Customer Service

Knowledge

• KNOWLEDGE
• An understanding of a General Practice environment

Experience

• Practical experience of working with others
• Experience of using own initiative
• Experience of customer service
• Experience of working within a healthcare, primary care or Reception environment
• Practical experience of computerised recording systems

Behaviours

• Planning and organising
• Performing under pressure
• Self motivated
• Flexibility
• Confidentiality

Skills

• Excellent communication skills (Written and Oral)
• Time Management and the ability to work to deadlines
• Negotiation and conflict management skills
• Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.