2nd Tier Service Desk Analyst, Uniform

TN United Kingdom; Theale; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a 2nd Tier Service Desk Analyst to join their dynamic team in Theale. This role focuses on supporting the Uniform product suite, offering a unique opportunity for those with a background in local government. You will be responsible for delivering excellent customer service, managing support requests, and ensuring effective incident resolution. The company values professional growth and offers flexible working arrangements, making it an ideal place for those passionate about technology and eager to advance their careers. Immediate interview opportunities are available for qualified candidates.

Benefits

Flexible Working Arrangements

Professional Development Resources

Mentorship Opportunities

Qualifications

• Experience in 2nd tier support for software applications.
• Strong background in customer service and incident management.

Responsibilities

• Provide high-quality advice and support to clients.
• Investigate incidents and progress them towards resolution.

Skills

2nd Tier Support

Customer Service

Incident Management

Technical Support

Education

Relevant IT Certification

Bachelor's Degree in IT or related field

Tools

Idox Uniform

Job description

2nd Tier Service Desk Analyst, Uniform, Theale

Client: Idox plc

Location: Theale, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 46be13c11fe8

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

2nd tier support desk analyst for the Uniform product suite

The Idox Group is an AIM-listed plc, a multinational company with a UK headquarters and an international outlook. We develop software for government and industry to improve efficiency and ensure regulatory compliance. As a market leader, our broad portfolio includes products and services enhanced by technological advances and smart applications.

This role offers an opportunity for individuals with Idox Uniform experience, particularly from a local government background, to advance their careers as Applications experts supporting public sector clients in the private sector.

As part of the Service Desk team within the Land, Property and Public Protection Division, the successful candidate will provide high-quality advice and support to ensure excellent customer service. Responsibilities include owning support requests, thoroughly investigating incidents, progressing them towards resolution, and maintaining accurate incident records according to operational procedures. Continuous professional development and mentorship from team leaders and senior members are encouraged to enhance service delivery.

Idox provides resources, mentoring, and a competitive package, including flexible working arrangements, to support your professional growth and achievement of performance goals. We welcome applications from individuals with a genuine interest in technology who can start promptly.

Immediate interview opportunities are available for candidates with experience in the Land, Property, and Public Protection domain.