2nd Line Windows Support (Wintel) SC Cleared

Computacenter; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT infrastructure services provider in Bristol is seeking a Security Cleared 2nd Line Analyst to support a well-known aerospace company. The role involves delivering BAU and project services on Windows platforms, requiring strong troubleshooting and communication skills. Candidates should have experience with Active Directory, Microsoft Windows Server, and scripting. Competitive salary and benefits offered.

Benefits

Competitive Salary

Core & Voluntary benefits

Qualifications

• Minimum of 2 years’ experience in Managed Services.
• Excellent troubleshooting skills.
• Ability to make key technical decisions independently.

Responsibilities

• Designing, developing and deploying on Windows Platforms.
• Offering solutions to incidents/problems.
• Working to SLA’s and deadlines.
• Prioritizing and managing multiple tasks.

Skills

Troubleshooting

Communication

Task Prioritization

Tools

Active Directory

DHCP

Microsoft Windows Server

Scripting (PowerShell, VB)

Job description

Location: UK - Bristol | Job-ID: 212800 | Contract type: Standard | Business Unit: Information Technology

Life on the team

2nd Line Wintel Analyst – full-time on-site, Bristol

Competitive Salary + Both Core & Voluntary benefits

A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Security Cleared 2nd Line Analyst to join a small ‘onsite’ team supporting a well-known aerospace company.This role will be primarily focused on delivering a BAU/Project services within a shared service delivery model and the successful candidate must be willing to go through DV clearance.

What you’ll do

The ideal Candidate will have a minimum of 2 years’ experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to face and on the telephone, whilst having the ability to assess and prioritise tasks without close supervision is essential. A willingness to learn new technologies and adopt/develop new processes is key.

The key responsibilities of the role include:

• Designing, developing and deploying of technologies on Windows Platforms
• Offering solutions and workarounds to incidents/problems
• Working to SLA’s and deadlines
• Review of services and application delivery
• Prioritising and managing several tasks at a single time
• Establishing a good working relationship with wider teams and customers alike
• Keep up to date with advancements in technology
• Identify Continual Improvement opportunities

What you’ll need

The Candidate should have experience in the following:

• Active Directory experience: Group Policy, Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos
• DHCP
• Internet Information Services
• Microsoft Windows Server (2016, 2019 & 2022) – including server core
• Windows 10
• PKI, N-cypher and Certificate Management
• Microsoft Endpoint Configuration Manager (MECM) for Windows patching and Application Deployments
• Windows Server Update Services
• Trellix ePO, ENS, Firewall, Application Control, DLP
• Scripting (PowerShell, VB, etc.)
• Print Services
• RSA

Desirable

• Core Windows infrastructure components
• Deploying of technologies on Windows Platforms
• Exposure to Virtualisation technologies
• Understanding of Networking – WAN / LAN + Firewalls + Routing

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.