2nd Line Windows Support (Wintel) SC Cleared

Computacenter AG & Co. oHG; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading IT infrastructure provider in Bristol is seeking a 2nd Line Windows Support Analyst. The role involves delivering BAU/Project services within a shared service model for a well-known aerospace company. The ideal candidate will have at least 2 years of experience, strong troubleshooting skills, and familiarity with Windows Server technologies. Competitive salary and comprehensive benefits package included.

Benefits

Competitive Salary

Core & Voluntary benefits

Qualifications

• Minimum of 2 years experience in Managed Services.
• Excellent troubleshooting and communication skills.
• Ability to assess and prioritize tasks independently.

Responsibilities

• Design, develop, and deploy technologies on Windows Platforms.
• Provide solutions and workarounds to incidents.
• Work to SLAs and manage multiple tasks.

Skills

Active Directory

DHCP

Internet Information Services

Microsoft Windows Server

Windows 10

PKI and Certificate Management

Microsoft Endpoint Configuration Manager

Windows Server Update Services

Networking

Job description

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2nd Line Windows Support (Wintel) SC Cleared

Location: UK - Bristol | Job-ID: 212800 | Contract type: Standard | Business Unit: Information Technology

Life on the team

2nd Line Wintel Analyst – full-time on-site, Bristol

Competitive Salary + Both Core & Voluntary benefits

A new and exciting opportunity has arisen in Europe’s leading independent provider of IT infrastructure services. We are looking for a Security Cleared 2nd Line Analyst to join a small ‘onsite’ team supporting a well-known aerospace company.This role will be primarily focused on delivering a BAU/Project services within a shared service delivery model and the successful candidate must be willing to go through DV clearance.

What you’ll do

The ideal Candidate will have a minimum of 2 years’ experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to face and on the telephone, whilst having the ability to assess and prioritise tasks without close supervision is essential. A willingness to learn new technologies and adopt/develop new processes is key.

The key responsibilities of the role include:

• Designing, developing and deploying of technologies on Windows Platforms
• Offering solutions and workarounds to incidents/problems
• Working to SLA’s and deadlines
• Review of services and application delivery
• Prioritising and managing several tasks at a single time
• Establishing a good working relationship with wider teams and customers alike
• Keep up to date with advancements in technology
• Identify Continual Improvement opportunities

What you’ll need

The Candidate should have experience in the following:

• Active Directory experience: Group Policy, Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos
• DHCP
• Internet Information Services
• Microsoft Windows Server (2016, 2019 & 2022) – including server core
• Windows 10
• PKI, N-cypher and Certificate Management
• Microsoft Endpoint Configuration Manager (MECM) for Windows patching and Application Deployments
• Windows Server Update Services
• Print Services
• RSA
• Core Windows infrastructure components
• Deploying of technologies on Windows Platforms
• Exposure to Virtualisation technologies
• Understanding of Networking – WAN / LAN + Firewalls + Routing

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.