2nd Line VoIP/ Network Engineer

Pure Recruit; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled 2nd Line VoIP Engineer to join their rapidly growing team. This dynamic role involves providing top-notch technical support for VoIP systems, troubleshooting network issues, and delivering exceptional customer service. The successful candidate will work Monday to Friday, 9 am to 5:30 pm, and will have the opportunity to visit client sites to provide hands-on support. If you're passionate about technology and eager to make an impact in a vibrant environment, this position offers an exciting chance to advance your career in the ICT sector.

Qualifications

• Proven experience in VoIP/SIP and IP networks with troubleshooting skills.
• Strong knowledge of telecoms and networking issues.

Responsibilities

• Handle 2nd line tickets for VoIP systems and troubleshoot related issues.
• Visit client sites for diagnosing and repairing VoIP services.

Skills

VoIP technologies

SIP messaging

TCP/IP

troubleshooting

customer service

Education

Certifications in relevant technologies (CompTIA, Network+, CCNA)

Tools

IP PBX systems

network monitoring tools

Job description

Our client is a fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK.

They are looking for a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support.

Main duties:

• Handle 2nd line tickets requiring technical support for VoIP systems
• Troubleshoot and resolve VoIP, SIP and networking related issues
• Investigate and monitor telecoms, WI-FI and networking issues
• Visit client sites to diagnose and repair VoIP services
• Deliver first class customer service at all times.

Experience required:

• Proven knowledge and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis.
• Strong understanding of IP networks, TCP/IP and troubleshooting network related issues.
• Familiarity with IP PBX systems and their configuration
• Ability to troubleshoot
• Full driving license

Preferred Qualifications:

• Certifications in relevant technologies (CompTIA, Network+, CCNA)
• Experience with specific VoIP platforms (Asterisk, Hosted Cloud Telephony)
• Familiarity with network monitoring tools and software

This is an excellent opportunity to join an extremely fast growth technology company with a nationwide presence. This role is Monday to Friday 9am - 5.30pm and does not offer hybrid or remote working.