2nd Line Technician

Netmatters; Wymondham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a 2nd Line Support Technician, where you will deliver exceptional customer service while tackling exciting challenges. This role involves supporting and setting up small and medium business networks, managing Office 365, and providing technical leadership to clients. With a strong emphasis on teamwork and personal development, you'll thrive in an environment that values work-life balance and social responsibility. If you're passionate about technology and eager to grow your skills, this position offers a fantastic opportunity to make a meaningful impact.

Qualifications

• 2+ years experience at an MSP supporting small/medium business networks.
• Strong IT and problem-solving skills in various areas.

Responsibilities

• Set up and support small/medium business networks.
• Support PCs and servers remotely and on-site.
• Manage Microsoft Exchange and Office 365.

Skills

Problem-solving

Communication skills

Onsite router installations

Basic Firewall installation

SSL VPN configuration

Acronis backup setups

Network Switches

Active Directory/Azure AD Implementation

Office 365 Migration & Management

Microsoft Intune

Job description

What we are looking for

We are seeking a problem-solving, 2nd Line Support Technician to join our team and grow with us as we undertake new projects and challenges, providing exceptional customer service to our clients.

About Our Values (How We Work)

Netmatters is committed to the welfare and development of all our team members. We prioritize work-life balance and health and wellbeing. Teamwork is at the core of our values, and we aim to deliver a positive end-to-end experience for clients and suppliers alike.

As an ambitious and growing company, we face new challenges and opportunities, keeping our work interesting. We also take our social responsibilities seriously, contributing to charities and organizing sponsored events. We have achieved carbon neutrality and are working to enhance our sustainability efforts.

We are proud to be an equal opportunities employer and encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, or marital status. Our TRUE Values reflect our belief in inclusivity and authenticity at work.

What You Should Bring

• At least 2+ years of experience working at an MSP, supporting small and medium-sized business networks.
• Excellent communication skills.
• Strong IT and problem-solving skills in areas such as:
• Onsite router installations
• Basic Firewall installation
• SSL VPN configuration
• Acronis backup setups and troubleshooting
• Writing comprehensive procedures
• Monitoring Alerts
• Network Switches
• Server Alerts
• Monitoring Deployment
• Completion of IT Solutions & Project Work
• Network Switches & Firewalls
• Active Directory/Azure Active Directory Implementation
• Office 365 Migration & Management
• SharePoint Deployment
• Public Wi-Fi
• UPS
• NAS Drive
• Microsoft Intune
• Ability to work well in a team and provide valuable insights.
• Well-organized with responsibility for assigned tasks.
• Strong technical knowledge with a structured approach to solving IT issues.
• Full UK Driving Licence

Some Specifics of the Role

• Setting up and supporting small and medium business networks.
• Supporting PCs and servers remotely and on-site (Windows 10, 11, Server 2012, 2016, 2019, 2022).
• Installing business computer systems.
• Maintaining, installing, and migrating Office 365.
• Supporting customer applications.
• Managing Microsoft Exchange 2016/2019.
• Setting up email accounts.
• Managing DNS.
• Administering IP Phone systems via web interface.
• Working with diverse clients across various industries.
• Taking on technical leadership to help shape and develop long-term IT strategies for clients.
• Exposure to new technologies tailored to client needs.
• Opportunities to specialize in specific industry sectors.

Hours: 40 hours per week, Monday – Friday.

Location: Wymondham

All applicants must have the Right to Work in the UK.